S
Servion Global Solutions Tech Stack
CX systems integrator specializing in contact center transformation and omnichannel optimization
Servion is a systems integrator and CX consulting firm built around contact center modernization, with deep roots in Genesys, Cisco, and NICE platforms. The tech stack reflects a dual focus: mature telephony infrastructure (VoIP, Cisco UCM, Genesys Cloud CX) paired with data and AI tooling (PySpark, Python, Tableau, Cloudera). Active hiring is concentrated in engineering—specifically senior-level roles—while simultaneously tackling enterprise data warehouse builds and AI feature deployments (agent copilot, conversational bots), suggesting they're shifting from pure integration work toward managed AI-powered contact center services.
Tech Stack 70 technologies
Core StackSelenium Playwright C# Jira PySpark Tableau Power BI Python Java Jenkins SQL Server Oracle PostgreSQL ServiceNow AWS Kubernetes VoIP Cisco Unified Communications Manager Cloudera data platform Artifactory Genesys Cloud CX Genesys Cloud Genesys NICE CXone Cisco Contact Center Express Webex Contact Center JMeter NET Core VPC AWS EKS+36 more
What Servion Global Solutions Is Building
◆Challenges
- Enterprise data warehouse implementation
- Data governance implementation
- Platform reliability
- Advanced routing logic
- Telephony performance
- Cloud contact center migrations
- Omnichannel customer experience modernization
- Enterprise delivery governance
▲Active Projects
- Enterprise data warehouse implementation in banking
- Ai/ml data science projects
- Design and optimize omnichannel interactions and ivr call flows
- Develop integrations with servicenow and other enterprise systems
- Deploy ai features like agent copilot and conversational bots
- Ccaas transformation and migration program
- Performance test plan development
- Load, stress, scalability testing
Hiring Activity
8 roles · 8 in 30d
Department
Seniority
Company intelligence
