Servion Global Solutions Tech Stack

Contact center systems integrator and CX transformation partner

IT Services and IT Consulting Princeton, New Jersey 1,001–5,000 employees Founded 1995 Privately Held

Servion is a U.S.-headquartered systems integrator focused on contact center and customer experience transformation, operating across 1,000+ employees globally since 1995. The tech stack—anchored in .NET/C#, AWS (EKS, ECS, RDS), Kubernetes, and Cisco unified communications (CVP, UCCE, Finesse)—reflects a mature, infrastructure-heavy practice. Active adoption of Genesys Cloud CX signals a strategic shift toward cloud-native contact center platforms, while current projects emphasize operational modernization: UX overhauls, real-time monitoring dashboards, and IaC automation with Terraform. Hiring leans heavily senior engineering (10 of 13 open roles), concentrated in India and the U.S., pointing toward scaling delivery and support of complex deployments.

Tech Stack 52 technologies

Core StackC# AWS Kubernetes AWS RDS CloudFront CloudWatch Terraform CloudFormation Jenkins GitHub Actions Docker ArgoCD Istio Python Prometheus Grafana NET Core VPC AWS EKS AWS ECS Route 53 IAM Karpenter Bash Cisco CVP Cisco Voice Gateway SIP Cisco Unified Communications Manager Cisco UCCE Cisco Finesse+18 more

AdoptingGenesys Cloud CX

What Servion Global Solutions Is Building

◆Challenges

Simplifying real-time network data
Modernizing hammer ux
Data-heavy dashboards and alerts
Automating key administration tasks
Managing large scale kubernetes clusters
Maintaining existing infrastructure
System performance improvement

▲Active Projects

Ux for network performance monitoring
Data-heavy dashboards and alerts
Modernizing hammer ux
Setup redundancy cluster
Deploy monitoring tools
Implement iac with terraform
Proof-of-concept demonstrations for ccaas business processes
Deployment and integration of third-party applications with nicecxone
Design and implement solutions on the nicecxone platform

Hiring Activity

Accelerating15 roles · 7 in 30d

Department

Engineering

Product

Support

Seniority

Senior

Mid

Junior

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About Servion Global Solutions

Servion designs, deploys, and optimizes contact center and customer service solutions for enterprise clients. The company operates a proprietary framework called JourneyWorCX™ for CX execution, supported by deep technical expertise in contact center platforms (Cisco UCCE, Cisco CVP, NiceCXOne) and cloud infrastructure. Servion serves mid-market to enterprise customers across financial services, insurance, retail, and telecommunications sectors. The engineering organization is focused on modernizing legacy systems, scaling Kubernetes deployments, and building monitoring and analytics capabilities to support customer-facing operations at scale.

HeadquartersPrinceton, New Jersey

Company Size1,001–5,000 employees

Founded1995

Hiring MarketsIndia, United States

Frequently Asked Questions

What contact center platforms does Servion integrate?

Servion has deep integration expertise with Cisco UCCE, Cisco CVP, Cisco Unified Communications Manager, Cisco Voice Gateway, and NiceCXOne. The company is actively adopting Genesys Cloud CX and has ongoing projects for deployment and integration with NiceCXOne platforms.

What is Servion's tech stack built on?

Core infrastructure runs on AWS (EKS, ECS, RDS, CloudFront, CloudWatch) with Kubernetes orchestration, .NET/C# backends, and CI/CD via Jenkins and GitHub Actions. Monitoring uses Prometheus and Grafana. IaC tooling includes Terraform and CloudFormation.