Pinnacle Teleservices Tech Stack

Omnichannel customer engagement platform for telecom and messaging

Technology, Information and Internet NAGPUR, MAHARASHTRA 201–500 employees Founded 2008 Privately Held

Pinnacle Teleservices operates a messaging and customer engagement platform serving enterprises across SMS, WhatsApp, RCS, and IVR channels. The stack (Java, Spring Boot, Kafka, MySQL/PostgreSQL/MongoDB, Kubernetes, AWS/GCP/Azure) reflects a distributed, multi-tenant architecture built for high-volume transactional throughput. Active projects center on RCS monetization, HA/DR implementation, and database deployment automation—indicating focus on reliability and regulatory compliance as competitive differentiators in a compliance-heavy telecom market.

Tech Stack 153 technologies

Core StackJava Hibernate MySQL PostgreSQL MongoDB Redis AWS RabbitMQ Kafka Docker Kubernetes Prometheus Grafana Python Cisco Fortinet Palo Alto Networks DigitalOcean Ansible Terraform WhatsApp Business API Spring Boot GCP Azure Nagios Bash SQL PL/pgSQL Juniper Nutanix+116 more

AdoptingVite Webpack Storybook ESLint Prettier

What Pinnacle Teleservices Is Building

◆Challenges

High-volume messaging transactions
Scalable messaging solutions
Compliance with telecom regulations
Preventing data loss
Database performance bottlenecks
Security compliance requirements
Meeting rpo/rto compliance
Reducing downtime during updates
Ensuring gdpr/hpaa compliance
Maintaining 24/7 uptime

▲Active Projects

Capacity planning
Rcs adoption and monetization
Implementing ha/dr solutions
Automating database deployments
Campaign manager sales
Performance tuning
Traffic optimization
Security assessment documentation
Security testing methodology development
Security training program

Hiring Activity

Minimal40 roles · 1 in 30d

Department

Engineering

Sales

Ops

Data

Security

Finance

Marketing

Research

Seniority

Mid

Senior

Junior

Director

Lead

Manager

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About Pinnacle Teleservices

Pinnacle Teleservices is a customer engagement platform provider headquartered in Nagpur, India, founded in 2008. The company delivers bulk SMS, WhatsApp Business, RCS, IVR, missed-call services, and chatbot solutions to mid-market and enterprise customers. The platform is built on a polyglot stack spanning Java microservices, Kafka-based messaging, and multi-cloud infrastructure (AWS, GCP, Azure), with containerized deployments via Kubernetes. The 201–500-person team is engineering-dominant (19 roles) with emerging data and security functions, reflecting investment in platform scalability and regulatory controls. Customers operate in telecommunications, fintech, and customer service sectors where compliance, uptime, and message throughput are non-negotiable.

HeadquartersNAGPUR, MAHARASHTRA

Company Size201–500 employees

Founded2008

Hiring MarketsIndia

Frequently Asked Questions

What technology stack does Pinnacle Teleservices use?

Java, Spring Boot, Kafka, MySQL, PostgreSQL, MongoDB, Redis, Kubernetes, Docker, Prometheus, Grafana, and multi-cloud deployments on AWS, GCP, and Azure. Recently adopting Vite, Webpack, ESLint, and Prettier for frontend tooling.

What is Pinnacle Teleservices working on?

RCS adoption and monetization, HA/DR (high-availability/disaster-recovery) solutions, automated database deployments, campaign manager sales features, database performance tuning, and security testing methodology development.