Customer experience platform with real-time feedback and text analytics
OPINATOR is a customer experience management platform built on Java, Spring, and MySQL, serving mid-market companies across Europe and South America. The product centers on feedback collection, text analytics, and case management—capabilities reflected in their current hiring focus on QA automation and CI/CD infrastructure (5 engineering roles out of 11 open). Pain points around real-time feedback collection and partner ecosystem scaling suggest the platform is pivoting from direct sales toward a channel model while strengthening its data pipeline maturity.
OPINATOR builds a 360° customer experience management platform designed to capture feedback across channels, analyze sentiment at scale, and close the loop on customer issues. The product combines survey tooling, predictive analytics, text analytics, and dynamic dashboards for mid-market companies managing VoC and CX programs. Based in Madrid since 2010, the company operates across Spain and Paraguay. Support and success enablement run alongside engineering and sales, indicating a services-heavy delivery model to ensure customer adoption and ROI.
Java, Spring, Hibernate, and MySQL form the core backend. Frontend runs on HTML, CSS, and JavaScript. Testing is handled via Selenium, Cypress, and Playwright; deployment via Docker, Kubernetes, Jenkins, and GitHub Actions.
Madrid, Spain. The company was founded in 2010 and currently employs 51–200 people, with active hiring in Spain and Paraguay.
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