Omilia Tech Stack

Agentic AI platform for enterprise contact centers with anti-fraud built in

Software Development Larnaca, Larnaca 201–500 employees Founded 2002 Privately Held

Omilia operates an agentic AI platform for contact center automation, serving financial services and enterprise clients. The company is actively scaling security and product capabilities—17 of 47 recent hires are engineers, while 16 are in security roles, reflecting a push to mature AI governance and compliance frameworks (PCI DSS, SDLC). The tech stack reveals a cloud-native, containerized architecture (Kubernetes, Docker, Terraform) layered with observability (Prometheus, Grafana, Kibana) and CI/CD automation (GitLab, Jenkins), with current projects focused on security-gated feature release, vulnerability triage, and agentic workflow integration (Claude API, n8n).

Tech Stack 58 technologies

Core StackGrafana Prometheus HubSpot AWS Terraform GitLab Jenkins Docker Kubernetes Helm GitLab CI/CD Ansible Python ArgoCD Java JavaScript Linux Cypress Selenium Playwright Puppet Kibana Jira Service Management Azure Docker Swarm Bash REST Assured Pytest Git bash+28 more

AdoptingTerraform GitLab Jenkins Docker Kubernetes Helm Prometheus Grafana

What Omilia Is Building

◆Challenges

Reduce operational overhead
Ai security initiatives volume
Security obligations outpacing team capacity
Technical challenges outweigh long-term partnership value
Scaling product security
Scaling our presence
Driving new revenue growth
Ensuring compliance with pci dss
High-performance infrastructure
Low transcription accuracy

▲Active Projects

Security questionnaire process
Security governance framework for ai product features
Developing transcription guidelines
Vulnerability triage and remediation
Build ci/cd pipelines with gitlab and jenkins
Security monitoring and siem coverage for ocp platform
Agentic workflows using claude api
N8n automation workflows
Ai feature release security review
Secure sdlc & platform enablement

Hiring Activity

Accelerating90 roles · 45 in 30d

Department

Sales

Engineering

Security

Ops

Product

Support

Data

Marketing

Seniority

Senior

Mid

Director

Junior

Lead

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About Omilia

Omilia builds an agentic AI platform designed to automate customer service interactions while preserving agent involvement where needed. The product combines conversational AI for self-service, real-time agent assist, and multi-layered anti-fraud detection—targeting financial services, telecommunications, and large enterprises. Founded in 2002, the company operates across 24+ hiring countries, with an active workforce of 201–500 and accelerating hiring velocity. Core use cases include call deflection, fraud prevention during customer authentication, and continuous learning across the entire customer journey to improve containment rates.

HeadquartersLarnaca, Larnaca

Company Size201–500 employees

Founded2002

Hiring MarketsGreece, United Kingdom, Cyprus, Denmark, Israel, Poland, Portugal, Czechia

Frequently Asked Questions

What tech stack does Omilia use?

Omilia runs on AWS and Azure with Kubernetes, Docker, and Terraform for infrastructure. Observability is handled via Prometheus, Grafana, and Kibana. CI/CD pipelines use GitLab and Jenkins; testing includes Selenium, Cypress, and Playwright. The platform is built on Python, Java, and JavaScript with REST APIs.

What is Omilia working on?

Active projects include agentic workflows using Claude API, n8n automation, CI/CD pipeline improvements with GitLab and Jenkins, security governance frameworks for AI features, SIEM coverage, vulnerability triage, and transcription accuracy enhancements.