Netomi Tech Stack

Agent-centric AI platform for omnichannel customer service

Software Development San Mateo, California 51–200 employees Founded 2016 Privately Held

Netomi builds an AI agent platform for enterprise customer service, deployed across chat, voice, email, and messaging. The tech stack—Java, Python, Kafka, PostgreSQL, Elasticsearch, MongoDB—reflects a production-grade distributed system designed for real-time inference at scale. Engineering-heavy hiring (23 roles) paired with active work on large-scale agentic AI solutions and workflow templates signals a focus on expanding agent reasoning capabilities and enterprise deployability. The pain-point list (scaling real-time LLM inference, complex enterprise deployments, customer onboarding) maps directly to the challenges of moving AI agents from pilot to production at Fortune 50 customers.

Tech Stack 65 technologies

Core StackJava Python Selenium JUnit Jenkins Maven MySQL PostgreSQL Elasticsearch MongoDB DynamoDB Kafka RabbitMQ Redis JavaScript TypeScript Vue React Angular GraphQL Node.js TestNG Rest Assured Git JMeter Spring Boot Memcached HTML5 CSS REST+33 more

ReplacingRoboHelp

What Netomi Is Building

◆Challenges

Efficiency improvements in project delivery processes
Process accuracy cycle-time reduction
Customer onboarding challenges
Enhancing accuracy of ai models
Performance optimization
Reducing customer support costs
Scaling real-time llm inference
Complex enterprise deployments
Improving quality assurance process
Integration issues

▲Active Projects

Ai based conversational products
Designing large-scale agentic ai solutions
Developing reusable workflow templates
Integration design documents
Root cause analysis process improvement
Productization of end-to-end analytics
Deployment architecture isolation
Global headcount reporting structure
Customer pilots and pocs
Custom product demos

Hiring Activity

Accelerating50 roles · 25 in 30d

Department

Engineering

Product

Data

Design

Sales

Support

Finance

Seniority

Senior

Mid

Lead

Manager

Junior

Principal

Company intelligence

Find more companies like Netomi by tech stack, pain points and active projects

Get started free

About Netomi

Netomi is a SaaS platform for enterprise customer service, operating AI agents across multiple channels—chat, voice, email, and messaging—in both autonomous (Autopilot) and human-collaborative (Co-Pilot) modes. Founded in 2016 and headquartered in San Mateo, the company targets large organizations seeking to reduce support costs while improving resolution speed. The platform includes pre-built CRM and ticketing integrations, outcome-guided playbooks, and a no-code studio for business teams to configure workflows. Product and engineering functions are scaled in tandem, alongside a small data team, indicating heavy investment in model quality and operational analytics. Hiring spans the US, Canada, and India.

HeadquartersSan Mateo, California

Company Size51–200 employees

Founded2016

Hiring MarketsCanada, India, United States

Frequently Asked Questions

What technology does Netomi use to power AI agents?

Netomi's platform is built on Java and Python for backend logic, Kafka and RabbitMQ for event streaming, PostgreSQL and MongoDB for data storage, and Elasticsearch for search—enabling real-time agent reasoning and orchestration across multiple customer interaction channels.

What is Netomi currently building?

Active projects include large-scale agentic AI solutions, reusable workflow templates, deployment architecture isolation, end-to-end analytics productization, and integration design—alongside customer pilots and POCs to address enterprise deployment challenges.