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Metacom Careers Tech Stack

BPO and technical support services provider based in Philippines

IT Services and IT Consulting Mandaluyong, Philippines 501–1,000 employees Privately Held

Metacom is a Philippines-based IT services and outsourcing firm staffing 500+ people, heavily weighted toward support operations (298 roles) with a secondary healthcare vertical. The tech stack spans modern web frameworks (React, TypeScript, FastAPI) alongside legacy remote-access tools (TeamViewer, AnyDesk) and operational infrastructure (Kubernetes, Docker, AWS, Terraform), suggesting a hybrid environment serving both technical support delivery and internal platform modernization. Hiring velocity is decelerating despite 355 open roles, with 98% of placements targeting junior-level positions—a pattern consistent with high-churn customer service operations.

Tech Stack 59 technologies

Core StackPython Power BI Tableau Linux Zendesk Jira Freshdesk React TypeScript GraphQL Flask FastAPI AWS Terraform Docker Kubernetes Auth0 SQL R QlikView Windows macOS TeamViewer AnyDesk TCP/IP DNS DHCP Apollo Client Mantine SQLAlchemy+29 more

What Metacom Careers Is Building

◆Challenges

Customer satisfaction
Urgent hiring
Improving customer service processes
Process inefficiencies in treasury
Improving service quality and efficiency
High call volumes
Staffing shortage
Cost-effective care decisions
Reducing claim denials
Service delivery improvement

▲Active Projects

Training junior staff
Improving service efficiency
Kubernetes cluster evolution
Monitoring and alerting deployment
Disaster recovery design
Safety report preparation and regulatory submissions
Quality assurance implementation
Financial strategy development
Budget planning
Customer service operations

Hiring Activity

Decelerating360 roles · 60 in 30d

Department

Support

298

Healthcare

19

Sales

16

Engineering

9

Ops

4

Data

2

Finance

2

HR

2

Seniority

Junior

315

Senior

20

Mid

17

Lead

2

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About Metacom Careers

Metacom Solutions delivers business process outsourcing, customer service, technical support, and call-center operations primarily from the Philippines. The company operates multiple service verticals: customer support and experience management, digital marketing, application and infrastructure outsourcing, and healthcare-adjacent services. Internally, they are scaling Kubernetes infrastructure, deploying monitoring and alerting systems, and establishing disaster recovery protocols—all standard for a high-volume contact center. Stated pain points center on customer satisfaction, staffing shortages, and process inefficiencies, with active projects in quality assurance, service efficiency, and staff training.

Company Size501–1,000 employees

Hiring MarketsPhilippines

Frequently Asked Questions

What tech stack does Metacom use?

React, TypeScript, Python, FastAPI, Flask, SQL, AWS, Kubernetes, Docker, Terraform, Zendesk, Jira, Freshdesk, Power BI, Tableau, QlikView, and remote-access tools (TeamViewer, AnyDesk).