L

Leader Communications Inc. (LCI) Tech Stack

Government IT services and contact center operations provider

IT Services and IT Consulting Oklahoma City, OK 201–500 employees Founded 1998 Self-Owned

LCI operates a government and defense services business built on Microsoft and Cisco infrastructure, with active hiring concentrated in support (32 roles) and operations (12 roles) — a staffing pattern aligned to their high-volume contact center operations and SLA compliance pain points. Current project work centers on process optimization, QC strategy, and automation, suggesting internal focus on cycle-time reduction and error mitigation rather than new product launches.

Tech Stack 27 technologies

Core StackRevit AutoCAD SketchUp ServiceNow Cisco Linux Microsoft Office GPS VoIP Navisworks Bluebeam Building Information Modeling Trimble SketchUp Word Excel Outlook PowerPoint SharePoint Avaya Brocade Microsoft Project Windows Cisco AnyConnect Webex BitLocker SASE CRM

What Leader Communications Inc. (LCI) Is Building

◆Challenges

Sla compliance
High-volume contact center operations
Security compliance
Reduce cycle times and filing errors
Maintaining hardware and software infrastructure
Automation capabilities
High-volume contact center inquiries
Migration initiatives
Reducing filing errors
Reducing cycle times

▲Active Projects

Process optimization initiatives within the quality assurance systems
Enhance automation capabilities
Lead internal and external audits
Qc strategy and sop development
Continuous service improvement initiatives
Develop qc strategies, policies, and sops
Process optimization to reduce cycle times and filing errors
Ai-enabled service enhancements
Migration initiatives
Desktop deployments

Hiring Activity

Accelerating60 roles · 55 in 30d

Department

Support

32

Ops

12

Engineering

9

Legal

3

Quality

3

Operations

1

Seniority

Senior

21

Mid

18

Manager

11

Junior

6

Lead

4

Notable leadership hires: Site Lead

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About Leader Communications Inc. (LCI)

Leader Communications Inc. is a self-owned IT services and consulting firm serving government and aerospace/defense customers. Founded in 1998 and based in Oklahoma City, the company operates contact center services and IT infrastructure management, supported by ISO 9001:2008, ISO 20000, CMMI Level 3 certifications and ITIL accreditation. The company is also designated a Service-Disabled Veteran-Owned Small Business (SDVOSB). Current operational priorities include SLA compliance, high-volume inquiry handling, and infrastructure maintenance.

HeadquartersOklahoma City, OK

Company Size201–500 employees

Founded1998

Hiring MarketsUnited States

Frequently Asked Questions

What tech stack does Leader Communications use?

Microsoft Office suite (Word, Excel, Outlook, PowerPoint, SharePoint), Cisco (networking, AnyConnect, Webex), ServiceNow (ITSM), Avaya (telephony), Bluebeam and AutoCAD (design), and Windows/Linux infrastructure. SASE and BitLocker for security.

What is Leader Communications working on?

Process optimization in QC, automation capability enhancement, cycle-time reduction, filing error mitigation, audit management, SOP development, and continuous service improvement—alongside desktop deployments and migration initiatives.