Leader Communications Inc. (LCI) Tech Stack

Government IT services and contact center operations for defense sector

IT Services and IT Consulting Oklahoma City, OK 201–500 employees Founded 1998 Self-Owned

Leader Communications is a 201–500-person, self-owned government contractor (SDVOSB-certified, CMMI Level 3) anchored in Oklahoma City. Their tech stack reveals a dual operational footprint: CAD/BIM tools (Revit, AutoCAD, Navisworks, Bluebeam) for engineering consulting, paired with enterprise IT service management (ServiceNow, Cisco Unified Communications, Avaya) and contact center infrastructure (VoIP, high-volume inquiry handling). Active hiring shows support-heavy staffing (34 open roles) alongside quality and process optimization initiatives—indicating scale pressure in contact center operations and a push toward automation to reduce cycle times and filing errors.

Tech Stack 26 technologies

Core StackRevit AutoCAD SketchUp ServiceNow Cisco Navisworks Bluebeam Building Information Modeling Trimble SketchUp Brocade Microsoft Project Cisco AnyConnect Webex BitLocker SASE CRM Avaya Communication Manager Avaya Cisco Unified Communications Manager CompTIA Security+ Aruba Netcool Microsoft Access Remedy IT Service Management TMS VoIP

What Leader Communications Inc. (LCI) Is Building

◆Challenges

Sla compliance
High-volume contact center operations
Reduce cycle times and filing errors
Maintaining hardware and software infrastructure
Automation capabilities
High-volume contact center inquiries
Migration initiatives
Reducing filing errors
Reducing cycle times
Surge staffing

▲Active Projects

Process optimization initiatives within the quality assurance systems
Lead internal and external audits
Enhance automation capabilities
Qc strategy and sop development
Continuous service improvement initiatives
Develop qc strategies, policies, and sops
Process optimization to reduce cycle times and filing errors
Ai-enabled service enhancements
Migration initiatives
Coop readiness

Hiring Activity

Decelerating70 roles · 15 in 30d

Department

Support

Engineering

Ops

Legal

Quality

Finance

Logistics

Operations

Seniority

Senior

Mid

Manager

Junior

Lead

Notable leadership hires: Site Lead

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About Leader Communications Inc. (LCI)

LCI provides IT services, professional consulting, and contact center operations to government and aerospace/defense clients. Founded in 1998, the company holds CMMI Level 3 certification, ISO 9001 and ISO 20000 accreditation, and ITIL training partner status. Their project portfolio spans quality assurance process optimization, SLA compliance, automation capability enhancement, and infrastructure migration. The business operates high-volume contact center operations while managing distributed engineering and support teams across defense sector contracts.

HeadquartersOklahoma City, OK

Company Size201–500 employees

Founded1998

Hiring MarketsUnited States

Frequently Asked Questions

What is Leader Communications' tech stack?

LCI operates CAD/BIM tools (Revit, AutoCAD, Navisworks, Bluebeam, SketchUp), IT service management (ServiceNow, Remedy), unified communications (Cisco, Avaya, WebEx), network infrastructure (Cisco, Aruba, Brocade), and contact center systems (VoIP, TMS).

Where is Leader Communications headquartered?

Oklahoma City, Oklahoma. All hiring activity is currently in the United States.

How this profile is built

Leader Communications Inc. (LCI)'s technology stack, projects, and hiring signals are inferred from public hiring and company data — career pages, public listings, and company web presence — then clustered and de-duplicated. Figures are estimates that refresh over time. Read our full methodology →

This is not an official vendor or customer list. It is a technology-adoption signal inferred from public data, intended for B2B research.