Kapture CX Tech Stack

Enterprise customer support platform with voice AI and generative automation

Technology, Information and Internet Bangalore, Karnataka 201–500 employees Founded 2011 Privately Held

Kapture CX operates a SaaS customer experience platform centered on support automation, now heavily pivoting toward voice AI and generative models. The tech stack is Java/Spring-based with Kafka and Kubernetes for scale, and the adoption of vLLM, Triton, and TensorRT signals serious inference optimization work—a pattern reinforced by active projects around voicebot reliability, conversational intelligence, and latency reduction. The hiring mix (engineering, product, and sales evenly distributed) suggests a scaling motion across both technical depth and GTM, with leadership-level product roles indicating product-market fit in their core verticals.

Tech Stack 36 technologies

Core StackJava Kafka Kubernetes MySQL Maven Hibernate Postman Grafana Sentry Freshdesk Jira Adobe Photoshop Adobe Illustrator Adobe InDesign OpenAI Spring Boot Spring MVC Eclipse Jakarta EE Struts Enterprise JavaBeans cURL vLLM Triton TensorRT Microsoft Office ChatGPT Claude Gemini NotebookLM+2 more

What Kapture CX Is Building

◆Challenges

Reducing ticket resolution time
Meeting first response sla
Customer growth and retention
Voicebot reliability
Scaling product across industries
Deepening conversational intelligence
Moving from feature-complete to experience-led
Scaling genai systems
Enterprise-scale reliability
Reducing inference latency

▲Active Projects

Voice ai platform rollout
Voicebot configuration
Next-generation voice ai platform
Scaling voice ai product
Building industry-first voice experiences
Ai gtm assets development
Ai product kit creation
Generative ai for cx products
Scalable ml pipelines
Inference optimization

Hiring Activity

Steady20 roles · 7 in 30d

Department

Engineering

Product

Sales

Support

Ops

Marketing

Seniority

Senior

Mid

Junior

Lead

Manager

Company intelligence

Find more companies like Kapture CX by tech stack, pain points and active projects

Get started free

About Kapture CX

Kapture CX builds an enterprise SaaS platform for customer experience automation, primarily targeting support teams in Retail, BFSI, Travel, and Consumer Durables. The platform emphasizes hyper-personalization and context-aware resolution, operating across 16 countries with 1000+ active customers. Founded in 2011 and headquartered in Bangalore, the company operates a Java-based microservices architecture on Kubernetes, with Kafka handling event streaming and MySQL for core persistence. Current product momentum centers on voice AI capabilities—voicebots, conversational interfaces, and generative AI integrations—reflecting a strategic shift from text-based support toward multimodal customer interactions.

HeadquartersBangalore, Karnataka

Company Size201–500 employees

Founded2011

Hiring MarketsIndia

Frequently Asked Questions

What tech stack does Kapture CX use?

Java, Spring Boot, Kafka, Kubernetes, MySQL, with inference tools vLLM, Triton, and TensorRT for voice AI. Monitoring via Grafana and Sentry. ChatGPT, Claude, and Gemini integrated for generative features.

What is Kapture CX working on?

Voice AI platform rollout, voicebot configuration, generative AI for customer experience products, scalable ML pipelines, and inference optimization. Core pain points include voicebot reliability, reducing inference latency, and scaling generative AI systems across enterprise customers.