ibex Tech Stack

Global CX BPO and contact center operations at scale

Outsourcing/Offshoring Washington, District of Columbia 10,001+ employees Public Company

Ibex is a 36,000+ person contact center and BPO operator running ~30 facilities worldwide, handling 170M customer interactions annually. The tech stack reveals a hybrid maturity: mature backend (.NET, SQL Server, MongoDB) paired with modern ML (scikit-learn, NLTK, Hugging Face, BERT) and visualization tools (Matplotlib, Seaborn), now actively migrating on-prem infrastructure to Azure, AWS, and GCP. Hiring velocity is steady across support and ops (93 of 202 open roles), with engineering and data teams scaling in parallel—typical of a large service org automating labor-intensive processes.

Tech Stack 147 technologies

Core StackSQL Server MongoDB Python Jira Asana Confluence NumPy Pandas scikit-learn C# JavaScript TypeScript React Angular Microsoft Project Microsoft Office SQL Matplotlib Seaborn NLTK Hugging Face Transformers BERT Google SEMrush Google Keyword Planner NET Core ASP.NET MVC Web API Entity Framework Git+117 more

AdoptingAWS Azure GCP

What ibex Is Building

◆Challenges

On-prem to cloud migrations
Meeting service level agreements
Maintaining service level goals
Balancing productivity goals
Over/under staffing
Overall service quality
Improving call centre performance
Improving speed to proficiency
Service degradation or interruption in connectivity
Maximizing call center uptime

▲Active Projects

Mechanize historical data collection for trending
Historical data mechanization
Report development for wfm programs
On-prem to cloud migrations
Performance improvement projects
Curriculum development for site deficiencies
Core infrastructure implementation
Client specific activities
Proof-of-concept initiatives
It security roadmap implementation

Hiring Activity

Steady200 roles · 80 in 30d

Department

Support

Ops

Engineering

Sales

Data

Operations

Finance

Seniority

Junior

Mid

Manager

Senior

Director

Lead

Principal

Intern

Notable leadership hires: Technical Lead, Lead Generation Specialist

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About ibex

Ibex operates a global delivery center model providing business process outsourcing, contact center services, digital marketing, and customer engagement solutions to retail, e-commerce, healthcare, fintech, utilities, and logistics clients. The company manages customer interactions (inbound/outbound voice, email, chat, back-office work) on behalf of enterprise brands, underpinned by proprietary AI solutions (the ibex Wave iX suite). Operations span the Philippines, Honduras, Jamaica, Nicaragua, Pakistan, and the United States. Workforce management, service-level adherence, and speed-to-proficiency are core operational challenges reflected in active projects around WFM reporting, performance improvement, and infrastructure modernization.

HeadquartersWashington, District of Columbia

Company Size10,001+ employees

Hiring MarketsPhilippines, Honduras, Jamaica, Pakistan, Nicaragua, United States

Frequently Asked Questions

What tech stack does Ibex use?

Ibex runs SQL Server, MongoDB, and .NET/C# on the backend; Python, scikit-learn, NLTK, and Hugging Face Transformers for ML; React and Angular for frontend; Jira, Asana, Confluence for collaboration; and is actively adopting Azure, AWS, and GCP for cloud migrations.

How many employees does Ibex have?

Ibex operates with more than 36,000 employees across approximately 30 global facilities, primarily in support and operations roles managing customer interactions at scale.