transcosmos Asia Philippines Inc. Tech Stack

Global BPO and e-commerce services provider across 28 countries

Outsourcing/Offshoring Pasig, National Capital Region 10,001+ employees Founded 2013 Privately Held

Transcosmos Asia Philippines operates as a large-scale back-office and contact-center service provider, part of a Japan-headquartered group spanning 162 locations globally. The hiring velocity is accelerating with 28 roles posted in the last 30 days, heavily weighted toward support (26 roles) and operations (6 roles) — signaling continued scaling of delivery capacity. Internally, the company is wrestling with recruitment and training efficiency: pain points cluster around hiring timelines, skill gaps, and training effectiveness, while projects focus on agent training programs, knowledge checks, and reporting automation with VBA/macros.

Tech Stack 14 technologies

Core StackPython Zendesk Freshdesk Adobe Illustrator Arduino Excel Microsoft Office Google Workspace PowerPoint Word VBA Microsoft Access SQL Photoshop

What transcosmos Asia Philippines Inc. Is Building

◆Challenges

Improving hiring efficiency
Reducing reporting inefficiencies
Data consolidation from multiple sources
Improving recruitment quality
Reducing recruitment timeline
Identifying bottlenecks in recruiting procedure
Training new hires
Skill gaps
Learning gaps
Meeting staffing targets

▲Active Projects

Training module enhancement
Reporting methodology enhancements
Data collection system implementation
Training program development
Knowledge check creation
Agent skill training programs
Knowledge checks
Account program development
Dashboard development and report generation
Automate reports with macros

Hiring Activity

Accelerating45 roles · 30 in 30d

Department

Support

Ops

Data

Sales

Finance

Security

Product

Seniority

Junior

Lead

Senior

Mid

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About transcosmos Asia Philippines Inc.

Transcosmos Asia Philippines is a subsidiary of transcosmos inc., a Japan-based BPO firm founded in 1966 now operating across 28 countries. The Philippine office provides Cost Reduction Services (contact center, back-office processing for HR/Finance/Sales, order management, supply chain, system development) and Sales Expansion Services (Big Data analysis, digital marketing, e-commerce, telemarketing) to mid-market and enterprise clients. The company has grown to 10,001+ employees globally and operates One-Stop Global E-Commerce Services across 45+ countries. The tech stack reflects an operations-first organization: Excel, SQL, Zendesk, Freshdesk, and Adobe tools for design and reporting, with heavy use of VBA macros for process automation.

HeadquartersPasig, National Capital Region

Company Size10,001+ employees

Founded2013

Hiring MarketsPhilippines

Frequently Asked Questions

What is Transcosmos Asia Philippines's main business?

BPO and e-commerce services: contact center, back-office processing, digital marketing, Big Data analytics, website development, and e-commerce fulfillment across 45+ countries.

What tech stack does Transcosmos Asia Philippines use?

Zendesk and Freshdesk for contact center operations, SQL for data, Excel and VBA for reporting automation, Google Workspace, Microsoft Office, and Adobe Creative Suite for design.