Global fashion retailer scaling omni-channel logistics and supply-chain modernization
H&M Group operates ~4,702 stores across 76 markets with 56 online channels, supported by a tech stack centered on SAP, ServiceNow, Power BI, and Tableau. Current hiring reflects operational priorities: logistics roles dominate (20 open positions), followed by sales (42), signaling heavy investment in warehouse automation and distribution-center modernization. Active projects include omni-logistics centers, automated distribution-center launches, and CSRD compliance work—pointing to infrastructure-led scaling rather than product innovation.
H&M Group is a public fashion retailer headquartered in Stockholm, Sweden, with a portfolio of brands selling apparel, accessories, beauty, and homeware globally. The company operates through physical retail stores and online channels across 76 markets, complemented by in-store eateries offering fresh and local food. The organization spans supply-chain, retail operations, HR, and finance functions. Core pain points center on warehouse operations (maintaining new facilities, optimizing stock levels, incident response) and compliance (local labor law, safety, CSRD reporting).
H&M Group uses SAP as its ERP backbone, ServiceNow for IT service management, Power BI and Tableau for analytics, Microsoft 365 for productivity, and WMS/PLC systems for logistics. GitHub Copilot and VBA appear in engineering workflows.
Priority projects include launching automated distribution centers, building omni-logistics hubs, implementing CSRD compliance, modernizing legacy distribution-center systems, and rolling out in-store sustainability initiatives and a customer loyalty app.
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