Company profile

Hiver Tech Stack

AI-agent customer service platform with omnichannel and Gmail-based support

Software Development San Jose, California 51–200 employees Founded 2011 Privately Held

Hiver builds customer support software where AI agents resolve tickets alongside human teams, offered as a standalone omnichannel app and a Gmail-embedded product. Its stack goes well beyond typical SaaS: vLLM, Triton and TorchServe for self-hosted inference plus pgvector, Pinecone and OpenSearch for retrieval point to in-house AI infrastructure. Senior-heavy engineering and AI hiring centers on low-latency inference and scaling high-volume event flows.

Tech Stack 81 technologies

Core StackReact Next.js TypeScript Go Java Python Kafka RabbitMQ AWS Pinecone OpenTelemetry Playwright JavaScript Vue Tailwind CSS LangChain Node.js MySQL PostgreSQL Adobe Photoshop pgvector OpenSearch vLLM Triton TorchServe pytest SASS Material-UI OpenAI API GCP+42 more

What Hiver Is BuildingChallenges and projects from their job posts

◆Challenges

Legacy helpdesk complexity
Scaling backend for surging high-volume traffic
Slow AI integration across engineering organization
Improving reliability and performance
Reducing release risk and unmaintainable systems

▲Active Projects

Low-latency retrieval and inference infrastructure
AI-powered customer service workflows
High-volume event-driven data flows
Internal AI platforms
AI-assisted automated testing to cut manual regression
Next-generation web application development

Hiring Activity

Accelerating7 roles · 5 in 30d

Department

Engineering

Sales

Seniority

Senior

Principal

Companies like Hiver

1,900+ Software Development companies running React and Next.js

See the full list

About Hiver

Hiver is a privately held customer service software company founded in 2011 and headquartered in San Jose, California, with 51–200 employees. It sells two products: an omnichannel support platform and a version that operates directly inside Gmail. Both combine ticketing, workflows, cross-team collaboration and AI agents that can run multi-step procedures to close support requests. The company serves support and customer success teams handling complex requests, and it hires in the United States and India.

HeadquartersSan Jose, California

Company Size51–200 employees

Founded2011

Hiring MarketsIndia, United States

Frequently Asked Questions

What tech stack does Hiver use?

Hiver uses React, Next.js, TypeScript, Go, Java and Python, with Kafka and RabbitMQ for messaging, MySQL and PostgreSQL for data, and AWS plus GCP for cloud infrastructure.

Does Hiver build its own AI infrastructure?

Its stack points that way: vLLM, Triton and TorchServe for model serving, pgvector, Pinecone and OpenSearch for retrieval, plus OpenAI API and LangChain, with projects on low-latency inference endpoints.

Where does Hiver hire?

Hiver hires in India and the United States, with an accelerating, senior-weighted mix concentrated in engineering and AI and a smaller sales component.

Similar Companies in Software Development

Other companies in the same industry, closest in size

SCAYLE Commerce Engine

Software Development

How this profile is built

Hiver's technology stack, projects, and hiring signals are inferred from public hiring and company data — career pages, public listings, and company web presence — then clustered and de-duplicated. Figures are estimates that refresh over time. Read our full methodology →

This is not an official vendor or customer list. It is a technology-adoption signal inferred from public data, intended for B2B research.