Hiver Tech Stack

AI-powered customer service platform consolidating multi-channel support

Software Development San Jose, California 51–200 employees Founded 2011 Privately Held

Hiver operates a customer service platform designed to centralize email, chat, and support workflows with AI-driven automation. The tech stack reveals a design-forward engineering culture: heavy Adobe/Figma presence alongside Vue, TypeScript, and Tailwind suggest a UX-intensive product. Active adoption of Kafka and microservices architecture, paired with projects around event-driven systems and performance monitoring, indicates the company is moving from a monolithic helpdesk toward scalable, real-time support infrastructure — a shift likely driven by pain points around email volume and reliability.

Tech Stack 58 technologies

Core StackAdobe Photoshop Adobe Illustrator Adobe InDesign Figma Sketch JavaScript Vue TypeScript Tailwind CSS Google Ads Google Analytics HubSpot Canva Slack Selenium Playwright Python Adobe XD Spline HTML5 CSS SASS LinkedIn Meta X YouTube Gmail Google Workspace Microsoft Office WebdriverIO+27 more

What Hiver Is Building

◆Challenges

Low employee engagement
Improving reliability and performance
Legacy helpdesk complexity
Handling surging email volume
Scaling high-throughput email processing
Budget allocation across channels
Technical debt
Technical issues
Reducing zoom fatigue
Streamlining onboarding process

▲Active Projects

Technical architecture roadmap
Performance monitoring framework
Build event-driven architecture with kafka
Build microservices for performance
Next-generation web applications
Ai-driven capabilities across product suite
Affiliate/partner marketing program
A/b testing program
Martech stack optimization
Gtm strategy and positioning

Hiring Activity

Accelerating20 roles · 10 in 30d

Department

Engineering

Marketing

Support

Design

Product

Security

Seniority

Senior

Manager

Mid

Lead

Intern

Notable leadership hires: Tech Lead

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About Hiver

Hiver is a customer service platform that consolidates communication channels and customer data into a single inbox, enabling teams to collaborate and resolve support tickets faster. The company sells to mid-market and enterprise teams across industries including logistics, education, vacation rental, and gaming. Founded in 2011 and headquartered in San Jose, Hiver operates with a 51–200 person team distributed across the U.S. and India. The product surfaces AI automation and real-time collaboration as core features, and the engineering roadmap prioritizes reliability, performance monitoring, and architectural modernization.

HeadquartersSan Jose, California

Company Size51–200 employees

Founded2011

Hiring MarketsIndia

Frequently Asked Questions

What tech stack does Hiver use?

Frontend: Vue, TypeScript, Tailwind CSS, HTML5, CSS, SASS. Design tooling: Figma, Adobe XD, Photoshop, Illustrator. Testing: Selenium, Playwright, WebdriverIO. Backend infrastructure: Python. Analytics: Google Analytics. Email/collaboration: Gmail, Google Workspace, Slack.

What is Hiver working on?

Hiver is building event-driven architecture with Kafka, microservices for performance, a performance monitoring framework, and next-generation web applications. Projects also include AI-driven product capabilities, GTM strategy, A/B testing, and affiliate/partner marketing programs.