Hiver Tech Stack

AI-powered omnichannel customer service platform for distributed teams

Software Development San Jose, California 51–200 employees Founded 2011 Privately Held

Hiver operates a full-stack customer service platform with React + Next.js frontend, Go + Java + Python backend, and Kafka-driven event streaming. The tech stack and active projects reveal a company mid-migration toward event-driven microservices—adopting Logstash and Kibana while scaling backend systems and email throughput. Engineering-heavy hiring (7 of 12 open roles) plus a dedicated AI role signal investment in automation and ML inference (vLLM, Triton, pgvector, Pinecone in stack) rather than pure customer acquisition.

Tech Stack 69 technologies

Core StackJavaScript React TypeScript Tailwind CSS Next.js Go Java Python Kafka RabbitMQ AWS Kubernetes ArgoCD Elasticsearch AWS RDS Terraform Datadog CloudWatch Grafana Pinecone Gmail HTML5 SASS AWS EKS DocumentDB Bash pgvector OpenSearch vLLM Triton+37 more

AdoptingLogstash Kibana

What Hiver Is Building

◆Challenges

Legacy helpdesk complexity
High volume email processing
Improving reliability and performance
Scaling backend systems
Handling surging email volume
Monitoring front-end performance
Over-engineered tools
Handling high volume traffic
Scaling infrastructure for global user base
Securing infrastructure

▲Active Projects

Event-driven architecture with kafka
Microservices for performance
Engineering standards tooling processes
Performance monitoring frameworks
Interactive responsive frontend systems
Next-generation web applications
Hiver omni
Ai-powered customer service workflows
Collaborative email platform
Hiver in gmail (hig)

Hiring Activity

Accelerating10 roles · 10 in 30d

Department

Engineering

Product

Support

Seniority

Mid

Senior

Junior

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About Hiver

Hiver is a customer service platform that consolidates email, chat, and other communication channels into a single interface, powered by AI-assisted workflows and real-time team collaboration. The product targets fast-moving teams across mid-market and enterprise segments. The company operates globally with hiring in the United States and India. Founded in 2011 and headquartered in San Jose, Hiver maintains a lean 51–200-person team while supporting tens of thousands of customer organizations. Core challenges include managing email-scale traffic, backend performance and reliability, and infrastructure costs as the customer base grows.

HeadquartersSan Jose, California

Company Size51–200 employees

Founded2011

Hiring MarketsIndia, United States

Frequently Asked Questions

What tech stack does Hiver use?

Frontend: React, Next.js, TypeScript, Tailwind CSS. Backend: Go, Java, Python. Data/streaming: Kafka, RabbitMQ, Elasticsearch, DocumentDB, pgvector, Pinecone. Infra: AWS, Kubernetes, EKS, Terraform. Observability: Datadog, CloudWatch, Grafana.

What countries does Hiver hire in?

Hiver is actively recruiting in the United States and India.

How this profile is built

Hiver's technology stack, projects, and hiring signals are inferred from public hiring and company data — career pages, public listings, and company web presence — then clustered and de-duplicated. Figures are estimates that refresh over time. Read our full methodology →

This is not an official vendor or customer list. It is a technology-adoption signal inferred from public data, intended for B2B research.