Hi Marley Tech Stack

SMS-powered conversational platform for P&C insurance carriers

Insurance Boston, Massachusetts 51–200 employees Founded 2017 Privately Held

Hi Marley operates a conversational AI platform built specifically for property & casualty insurance, using Node.js, React, and AWS to deliver SMS-based interactions between carriers and customers. The tech stack shift—adopting ChatGPT and Cursor, integrating Jira Service Management—alongside active projects on identity lifecycle automation and service-team AI tools signals a move toward deeper operational automation beyond conversation management. The senior-heavy hiring mix (9 of 16 active roles) concentrated in engineering and product suggests they are scaling product velocity and technical depth rather than sales-driven growth.

Tech Stack 19 technologies

Core StackNode.js TypeScript React AWS Slack Jira Confluence Zoom Salesforce GitHub Copilot Cursor Postman Microsoft Entra Jamf Microsoft 365 Exchange Online Claude

AdoptingCursor ChatGPT Jira Service Management

What Hi Marley Is Building

◆Challenges

Improving customer service in p&c insurance
Streamlining operations
Accounts payable automation
Reducing email-based it intake
Automation across saas ecosystem
Security across saas ecosystem
Process optimization across contracting workflows
Forecast accuracy improvement
Lead scoring and routing improvement
Scalable financial operations

▲Active Projects

Structured industry discovery
Identity access lifecycle automation
Jsm request portal modernization
Ai tool rollout
Continuous improvement across contracting, forecasting, and deal execution workflows
Forecast accuracy monitoring
Lead scoring and routing improvement
Ai-first solution for insurance carrier service teams
Implementation of hi marley at large p&c carriers
Design of project planning frameworks

Hiring Activity

Steady15 roles · 6 in 30d

Department

Engineering

Product

Support

Ops

Sales

Design

Finance

Partnerships

Seniority

Senior

Principal

Mid

Manager

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About Hi Marley

Hi Marley builds an SMS-first conversational platform designed for property & casualty insurance carriers. The platform handles customer interactions across claims, policy, and billing workflows, integrating with core carrier systems (Salesforce, Jira) to reduce friction and improve operational efficiency. Founded in 2017 and based in Boston, the company operates with 51–200 employees across the US. The product targets mid-market and enterprise carriers looking to replace email-heavy and manual processes with conversational workflows that improve both customer experience and internal team productivity.

HeadquartersBoston, Massachusetts

Company Size51–200 employees

Founded2017

Hiring MarketsUnited States

Frequently Asked Questions

What tech stack does Hi Marley use?

Hi Marley's core platform runs on Node.js, TypeScript, and React on AWS infrastructure. They use Salesforce for CRM, Jira for project and service management, Microsoft 365 for collaboration, and GitHub Copilot + Claude for development tooling. They are actively adopting ChatGPT and Cursor.

What is Hi Marley working on?

Current projects include AI-first service solutions for insurance carrier teams, identity and access lifecycle automation, modernization of Jira Service Management portals, forecast accuracy improvements, and lead scoring/routing optimization across sales operations.