HHAeXchange Tech Stack

Homecare management platform for Medicaid LTSS payers and providers

Software Development New York, NY 501–1,000 employees Founded 2008 Privately Held

HHAeXchange operates a homecare management platform focused on the Medicaid long-term services and supports (LTSS) market, serving payers and providers with workflow automation and claims management. The tech stack reveals a mature SaaS operation: Salesforce (CRM + Service Cloud + CPQ), Snowflake + PostgreSQL for data, and HL7/FHIR/EDI for healthcare interoperability. Active projects center on customer success orchestration (Gainsight, Pendo, PX configuration), risk analytics, and adoption workflows—suggesting a shift from basic transaction processing toward predictive insights and stickier in-app engagement.

Tech Stack 51 technologies

Core StackHubSpot Salesforce AWS GitHub Actions Snowflake PostgreSQL Tableau Power BI Cursor Gainsight DocuSign Stripe NetSuite Python Pendo Salesforce Service Cloud HL7 FHIR EDI Excel Outlook PowerPoint Word SQL Qlik Claude ChatGPT Replit Gainsight PX Salesforce CPQ+21 more

What HHAeXchange Is Building

◆Challenges

Expanding revenue within existing accounts
Performance bottlenecks
Billing discrepancies
Unpaid claims and denials
Cost-efficient data processing
Executive alignment
Regulatory reporting
Low engagement from payer and provider audiences
Low trust during key customer moments
Adopting platform for providers

▲Active Projects

Gainsight cs, px, and pendo configuration
Payer implementation
Risk signal development
Product updates communication strategy
Incident communication strategy
Customer segmentation strategy
Automated onboarding and adoption workflows
In-app experiences
Targeted email campaigns
Product demonstrations

Hiring Activity

Accelerating50 roles · 25 in 30d

Department

Engineering

Support

Ops

Sales

Product

Data

Finance

Seniority

Senior

Mid

Manager

Principal

Director

Junior

Lead

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About HHAeXchange

Founded in 2008, HHAeXchange delivers homecare management software to payers and providers operating in the Medicaid LTSS ecosystem. The platform integrates provider operations, claims processing, and care coordination into a single web-based system, using healthcare standards (HL7, FHIR, EDI) to exchange data across fragmented care networks. The company expanded its product surface through the acquisition of Annkissam, adding self-direction services capabilities. With 501–1,000 employees headquartered in New York and hiring across the United States and Canada, HHAeXchange operates at scale typical of a mature B2B health IT vendor serving mid-market and enterprise payers and regional provider networks.

HeadquartersNew York, NY

Company Size501–1,000 employees

Founded2008

Hiring MarketsCanada, United States

Frequently Asked Questions

What tech stack does HHAeXchange use?

HHAeXchange runs Salesforce (CRM, Service Cloud, CPQ), AWS, Snowflake + PostgreSQL for data, Tableau + Power BI for analytics, HL7/FHIR/EDI for healthcare interoperability, and Gainsight + Pendo for customer engagement. Python and Slack round out the core development and operations tooling.

What is HHAeXchange working on?

Current projects include Gainsight/Pendo/PX configuration for customer success, risk signal development, payer implementation workflows, automated onboarding, in-app experience design, and customer segmentation strategies—indicating a pivot toward predictive analytics and engagement-driven retention.