Heidi Tech Stack

AI administrative assistant for clinics automating documentation and task management

Software Development Melbourne, Victoria 51–200 employees Privately Held

Heidi operates at healthcare scale—supporting 2+ million weekly consults across 116 countries in 110 languages—with a tech stack built for real-time clinical workflows (Rust, Next.js, Kubernetes, GCP/AWS). The hiring acceleration (201 roles in 30 days) spans deep engineering (104 roles), product, and sales; active projects around audio transcription, payment plans, and global sales process suggest a shift from pure clinical automation toward multi-geography commercialization. Pain points cluster around cloud scaling, churn reduction, and market expansion compliance—typical of a healthcare SaaS moving from product-led to sales-led growth.

Tech Stack 154 technologies

Core StackRust Next.js Linux HubSpot Kubernetes TypeScript React Node.js NestJS Express GraphQL AWS Python JavaScript Twilio Tauri macOS Windows Notion PostHog Sanity Ahrefs Crowdin Google Analytics 4 Google Tag Manager GCP Smartling JSON XML Git+124 more

AdoptingTerraform Helm GitHub Actions Playwright HubSpot Karpenter Linkerd Cucumber+3 more

What Heidi Is Building

◆Challenges

Scaling cloud infrastructure
Reducing churn
Clean up health system logjams
Improving signup conversion
Scaling it globally
Ensuring compliance with healthcare privacy and security standards
Local compliance requirements
Expanding into new markets
Optimizing recruitment operations
Integration feasibility challenges

▲Active Projects

Real-time audio capture and transcription pipelines
Prompt engineering automation
Monetisation pod strategy
Template onboarding
Upsell flows and upgrade prompts
Local sales process
Clinical workflow automation
Payment plans and subscription ux
Revenue engine
Global communications strategy

Hiring Activity

Accelerating380 roles · 200 in 30d

Department

Engineering

104

Product

Sales

Marketing

Support

Healthcare

Design

Finance

Seniority

Senior

168

Mid

Junior

Lead

Manager

Staff

Intern

Director

Notable leadership hires: Regional Lead, Sales Director, Clinical Director, Chief Medical Officer, Communications Lead

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About Heidi

Heidi is an AI platform that automates clinical administrative work—documentation, form filling, task management—enabling clinicians to spend more time with patients. The product operates across emergency departments, general practice, and specialist clinics globally. Built on Rust, React, and Kubernetes with compliance certifications (SOC2, ISO27001, HIPAA, GDPR), Heidi serves users in 13+ countries and has raised $96.6M USD from investors including Point72, Blackbird, and Headline. The organization spans 51–200 employees, headquartered in Melbourne, with distributed hiring across Australia, UK, US, Germany, and Asia-Pacific regions.

HeadquartersMelbourne, Victoria

Company Size51–200 employees

Hiring MarketsAustralia, Philippines, United Kingdom, Germany, Spain, United States, South Africa, France

Frequently Asked Questions

What tech stack does Heidi use?

Heidi's core stack includes Rust, Next.js, React, Node.js, TypeScript, and Kubernetes for orchestration. Backend services run NestJS and Express; data/analytics use GCP and AWS. Adopting Terraform, GitHub Actions, and Playwright for infrastructure and testing automation.

What is Heidi working on?

Active projects include real-time audio transcription pipelines, clinical workflow automation, payment plans and subscription UX, upsell flows, and global sales process optimization—reflecting simultaneous focus on product capability and revenue engine scaling.