Grupo Elo Tech Stack

Customer experience and contact center operations for Brazilian enterprises

Consumer Services São Paulo, SP 1,001–5,000 employees Founded 2012 Privately Held

Grupo Elo operates a multi-service customer engagement platform anchored in contact center operations, sales, and back-office processes across Brazil. The tech stack reveals a hybrid architecture: legacy contact-center infrastructure (Genesys, Verint, Teleopti) paired with modern cloud and automation tooling (Power Automate, Power BI, Java/Spring Boot, React, OpenAI, Google Cloud Speech-to-Text). Active projects around voice analytics, RPA-driven legal automation, and AI risk management suggest the company is pushing beyond traditional contact-center work into process intelligence and workflow automation—though hiring remains heavily weighted toward support and sales (20 of 38 roles), indicating operational scaling rather than engineering-led transformation.

Tech Stack 20 technologies

Core StackPower Automate Power BI Java Angular React TypeScript OpenAI Docker InVision Excel Spring Boot RxJS SQL Google Cloud Speech-to-Text AWS Transcribe Payoneer Genesys Verint Teleopti Google Sheets

What Grupo Elo Is Building

◆Challenges

Usability issues on website and app
Sales funnel bottlenecks
Reducing legal process bureaucracy
Optimizing legal workflow efficiency
Automating legal processes
Low conversion rates
Integrating ai into product
Processing voice data
Reducing operational costs
Optimizing workforce allocation

▲Active Projects

Automation of legal processes via rpa
Development of bi dashboards
Implementation of ai risk management
Voice analytics platform
Transitions and ramp-ups
Automation of planning processes
Implementing quality control models
Developing power bi dashboards
Leading monitor squads
Lead generation campaigns

Hiring Activity

Steady40 roles · 15 in 30d

Department

Support

Sales

Ops

Finance

Legal

Marketing

Engineering

Seniority

Junior

Mid

Intern

Manager

Senior

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About Grupo Elo

Grupo Elo is a São Paulo-headquartered customer experience services group founded in 2012, now operating four subsidiary brands: Elo Contact Center, Conecta, KTS, and TOP. The company serves mid-market and enterprise clients across customer service, sales, collections, specialized services, and back-office processing, with approximately 2,000 employees distributed across offices in São Paulo, Rio de Janeiro, and São Luís. Their service portfolio spans inbound and outbound contact center operations, lead generation, and emerging areas like voice analytics and legal process automation. The engineering footprint is small relative to operational and sales capacity, reflecting a services-first business model supplemented by internal automation and analytics tools.

HeadquartersSão Paulo, SP

Company Size1,001–5,000 employees

Founded2012

Hiring MarketsBrazil

Frequently Asked Questions

What technology does Grupo Elo use for contact center operations?

Grupo Elo uses Genesys, Verint, and Teleopti for core contact center management, supplemented by Google Cloud Speech-to-Text and AWS Transcribe for voice processing, and Payoneer for payment processing.

Is Grupo Elo hiring engineering or technical roles?

Grupo Elo has minimal engineering hiring: 1 active engineering role out of 38 total open positions. Current hiring is concentrated in support (11), sales (9), and operations (6), reflecting a services-delivery focus.

What is Grupo Elo working on in 2024?

Active projects include voice analytics platform development, RPA-based legal process automation, AI risk management implementation, Power BI dashboard expansion, and quality control model development.