Voice AI platform for contact centers in Indian financial services
GreyLabs AI builds agentic voice AI for banks, fintechs, and insurance firms across India. The stack is modern and lean—Python, Django, React, PostgreSQL, AWS—typical of an AI-native startup, but the pain-point list reveals the real complexity: multilingual support, high-volume conversation processing, and real-time compliance dashboards for regulated institutions. Hiring is engineering-heavy (7 of 15 roles), with balanced mid and senior talent, suggesting they're scaling product capabilities rather than chasing headcount.
GreyLabs AI provides an agentic voice AI platform designed to automate contact center operations for financial institutions in India. The platform handles outbound telesales, inbound support, and collections calls across multiple Indian languages, with embedded speech analytics and conversational intelligence. Customers include IDFC FIRST Bank, Motilal Oswal, Groww, SBI Life, Max Life, Slice, Fibe, and Kreditbee. The company was founded in 2023 and is backed by Elevation Capital and Z47 (Matrix Partners India). Operations are centered in Mumbai with a workforce of 51–200 employees, all hiring in India.
Python, Django, React, PostgreSQL, AWS, Docker, and GitHub Copilot. Frontend uses HTML, CSS, JavaScript, and React; APIs are REST-based with WebSocket support. Workplace tools include Google Workspace, LinkedIn, Apollo, and Freshworks.
Multilingual voice agent APIs, real-time compliance dashboards, client onboarding, and use-case development. Supporting activities include sales enablement, marketing campaigns, and industry event presence.
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