Virtual assistant and outsourcing platform for business operations
Magic operates a distributed virtual assistant service with 201–500 employees structured almost entirely around support delivery (support staff vastly outnumber sales, marketing, and recruitment combined). The tech stack reveals a business-operations DNA—Google Workspace, Asana, NetSuite for ERP, and ServiceTitan for field service—rather than a consumer or developer platform. Adopting Airtable and Notion signals an internal shift toward flexible, no-code data management and operational transparency, likely to scale coordination across their geographically dispersed team.
Magic provides on-demand virtual assistant and outsourcing services to businesses and executives, helping with administrative, operational, and support tasks. The company is based in San Francisco and operates a globally distributed workforce across 14 countries, with the majority of hiring concentrated in Latin America, Southeast Asia, the Middle East, and Africa. Active projects span podcast production, video content creation, CRM and sales automation setup, onboarding programs, and UAT work, reflecting a client base that spans content creators, SaaS companies, and traditional service businesses. The organization is support-heavy by design, operating as a service delivery model rather than a pure software company.
Magic actively hires across 14 countries: Philippines, UAE, Dominican Republic, Argentina, Bahamas, Colombia, Chile, El Salvador, Mexico, Brazil, Costa Rica, Uruguay, Egypt, and the UK.
Magic uses Google Workspace (Docs, Sheets, Meet, Calendar, Drive), Asana for task management, NetSuite for ERP, ServiceTitan for operations, and business tools like LinkedIn, Meta, and Google Analytics. Recently adopting Airtable and Notion.
Recent projects include podcast production, promotional video creation, sales automation setup, CRM data cleanup, mobile app content development, onboarding programs, and student portal integration work.
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