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Fortics Tech Stack

Omnichannel customer engagement platform unifying messaging, chat, and voice

IT Services and IT Consulting Pato Branco, Paraná 51–200 employees Founded 2003 Privately Held

Fortics operates a customer engagement platform consolidating 17 communication channels—WhatsApp, SMS, email, social messaging, voice, and enterprise chat tools—into a single interface for contact centers and support teams. The stack (Python, FastAPI, Node.js, PostgreSQL, MongoDB, GCP, Kubernetes) reflects a polyglot backend optimized for multi-channel routing and real-time message handling. Engineering-heavy hiring coupled with active work on API services, third-party integrations, and scalability fixes signals infrastructure strain—infrastructure stability and performance are listed pain points—while the minimal recruiting velocity and small sales team (2 roles) suggest the company is consolidating around product-market fit rather than scaling sales headcount.

Tech Stack 41 technologies

Core StackPython FastAPI Flask Docker PostgreSQL MongoDB Node.js Langchain PHP TypeScript Redis Vue NestJS GraphQL Go Laravel BigQuery Kubernetes Linux MySQL AWS Git AdonisJS GCP Pub/Sub Bash LinkedIn Excel Azure Microsoft 365+7 more

What Fortics Is Building

◆Challenges

It infrastructure stability
Performance and scalability
Improving system reliability and performance
Improving sales cycle efficiency
Reducing churn
Increasing ltv
Improving mrr
Expanding partner network
It infrastructure security
Gargalos de escalabilidade

▲Active Projects

Api and service development for gogenier platform
Integration with external systems
Roadmap evolution with product, ai, qa
Growth performance interface
Product marketing content
Crm retention strategy
Solution activation
Client onboarding
Third-party integrations

Hiring Activity

Minimal15 roles · 1 in 30d

Department

Engineering

6

Sales

2

Finance

1

Marketing

1

Ops

1

Product

1

Seniority

Senior

5

Mid

4

Intern

1

Junior

1

Lead

1

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About Fortics

Fortics provides an omnichannel communication platform for customer service, sales, and marketing teams. The platform unifies WhatsApp, web chat, Facebook, Instagram, email, SMS, voice, and nine other channels, applying automation and AI-powered chatbots to route and handle interactions. Founded in 2003 as a data communication and security firm, the company shifted into omnichannel customer engagement in 2006 and became a WhatsApp Business Provider in 2022. With over 2,500 clients across Brazil, Latin America, and the US—primarily in technology, services, retail, education, and healthcare—Fortics operates from headquarters in Pato Branco, Paraná, and maintains an office in Orlando, Florida.

HeadquartersPato Branco, Paraná

Company Size51–200 employees

Founded2003

Hiring MarketsBrazil

Frequently Asked Questions

What tech stack does Fortics use?

Fortics uses Python, FastAPI, Flask, Node.js, TypeScript, PostgreSQL, MongoDB, Redis, Docker, Kubernetes, GCP (BigQuery, Pub/Sub), and AWS. The stack emphasizes async APIs (FastAPI, NestJS) and polyglot backends suited to high-throughput message routing.

What channels does Fortics integrate?

Fortics unifies 17 channels: WhatsApp, SMS, email, web chat, voice, Facebook, Instagram, Telegram, Signal, LinkedIn, Microsoft Teams, Google Chat, Reclame Aqui, Mercado Livre, and others into a single customer engagement platform.