dbm contact center Tech Stack

Omnichannel contact center and BPO services across phone, chat, social, and email

Consumer Services Curitiba, Paraná 1,001–5,000 employees Partnership

dbm Contact Center operates a large-scale contact center business in Brazil, managing customer service, sales, and back-office operations across multiple channels (phone, WhatsApp, email, chat, social media) for enterprise and mid-market clients. The hiring profile is heavily weighted toward support roles with junior-level staff, paired with active projects in employer branding and apprenticeship programs—indicating growth-phase scaling of a labor-intensive operation. Internal pain points cluster around billing accuracy, invoice processing, and revenue recovery, suggesting operational complexity typical of high-volume service delivery.

Tech Stack 20 technologies

Core StackWindows Server Linux VMware Power BI Pandas Adobe Photoshop Adobe Illustrator Sketch Figma Falcon WhatsApp LinkedIn Recruiter Zabbix Pentaho Data Integration Excel Windows Raspberry Pi AnyDesk VNC Remote Desktop Protocol

What dbm contact center Is Building

◆Challenges

Standardizing reports for large project
Fraud prevention
Chargeback dispute management
Maximizing revenue recovery
Meeting operational kpis
Optimizing dashboard performance
Improving billing accuracy
Reducing invoice processing time
Reducing operational losses
Identifying new business opportunities

▲Active Projects

Standardizing reports for large project
Employer branding projects
Candidate experience projects
Reactivation of inactive resellers
Youth apprenticeship program
Internal recruitment program
Onboarding program
Develop and monitor recovery campaigns
Iso 9001 internal audit
Esg goal monitoring

Hiring Activity

Steady50 roles · 15 in 30d

Department

Support

Ops

Sales

Finance

Data

Engineering

Facilities

Seniority

Junior

Mid

Senior

Manager

Company intelligence

Find more companies like dbm contact center by tech stack, pain points and active projects

Get started free

About dbm contact center

Founded in 1996 and headquartered in Curitiba, dbm Contact Center provides omnichannel contact center and business process outsourcing (BPO) services to companies across Brazil. They operate as both a dedicated service center and an in-company staffing model, managing customer support, sales, post-sales, and complaints handling via phone, email, WhatsApp, chat, and social media. The company also leases physical and technology infrastructure to clients who prefer to run their own contact center teams. Services span small and medium enterprises through large multinational organizations. Current operational focus includes standardizing reporting systems for major projects, implementing ISO 9001 internal audits, and launching workforce development programs including youth apprenticeships.

HeadquartersCuritiba, Paraná

Company Size1,001–5,000 employees

Hiring MarketsBrazil

Frequently Asked Questions

What channels does dbm Contact Center support?

dbm manages customer interactions across phone, email, chat, WhatsApp, social media, and other channels. They handle customer service, sales, post-sales, and complaints management (ouvidoria) for enterprise and mid-market clients.