Core processing and digital banking platform for credit unions
CU*Answers is a credit-union-owned CUSO running a Microsoft-centric infrastructure (SQL Server, Azure, Microsoft 365, Exchange) supporting core processing and digital banking services. The hiring shape—dominated by support roles with minimal engineering—reflects a mature, operationally focused business managing distributed client installations rather than aggressive product development. Active projects center on real-time payments (RTP and FedNow), card and bill-pay services, and platform migrations, while pain points cluster around network security, audit compliance, and smooth client conversions.
CU*Answers, founded in 1970 and 100% credit-union-owned, operates as a CUSO (Credit Union Service Organization) headquartered in Grand Rapids, Michigan. The company provides core processing solutions and digital banking services to credit unions, with its flagship CU*BASE system available as both cloud-based (SaaS) and on-premises deployments. Service offerings include the It's Me 247 online banking platform, member check processing, and direct deposit processing. The organization serves credit unions of varying sizes and manages both hosted and client-installed environments.
SQL Server and MySQL for databases; Microsoft 365, Azure, and on-premises infrastructure (IIS, Exchange Server, Active Directory); development in Python; Git for version control; Zendesk for support ticketing.
Grand Rapids, Michigan. The company was founded in 1970 and remains privately held and 100% credit-union-owned.
Real-time payments (RTP and FedNow initiatives), card services, bill-pay systems, client platform conversions, and domain and firewall infrastructure updates across managed credit union environments.
Other companies in the same industry, closest in size