Connect operates a multi-channel assistance platform (roadside, home, personal services) across five Latin American markets, serving insurance partners, auto distributors, and direct consumers. The tech stack reveals a hybrid approach: Twilio + Dialogflow + WhatsApp for omnichannel contact, n8n + OpenAI + Gemini + Claude for AI-driven automation, and .NET + Azure + AWS for backend infrastructure. Current hiring skews heavily toward sales (15 open roles) and support (8), with only 2 engineering positions — suggesting Connect is scaling distribution and service operations faster than product development, and likely treating AI/chatbot improvements as operational priorities rather than engineering-led initiatives.
Tech Stack 29 technologies
What Connect Is Building
◆Challenges
- Ensuring sla compliance
- Improving call center quality
- Reducing quality gaps
- Reducing human intervention in chatbots
- Optimizing end-to-end dispatch processes
- Improving operational efficiency and sla
- Cost control
- Optimize operational performance
- Provider network management
- Expanding commercial growth in insurance sector
▲Active Projects
- Quality dashboards
- Feedback and calibration program
- Experiments and a/b testing for chatbot journeys
- Ai and automation scaling for channel
- Smart dispatch and assignment of services
- Real-time tracking and georeferencing
- Fleet and provider management
- Design and execute commercial strategy for insurance sector
- Api integrations and user behavior analysis
- Analyze market trends to propose improvements
Hiring Activity
Department
Seniority
Notable leadership hires: Tech Lead
