Mission-critical BPO and digital transformation for government, healthcare, and transportation
Conduent is a 55,000-person BPO operator handling $100B+ in annual government disbursements, 2.3B customer service interactions, and 13M daily tolling transactions. The tech stack is enterprise legacy-heavy (VB.NET, Visual Basic 6, Oracle, SAP, SQL Server) with active migration underway—Azure, Kubernetes, Docker, and GCP in adoption, Crashlytics being replaced. Hiring velocity is steady across 20 countries, concentrated in support (38% of roles) and finance (22%), with minimal data/engineering headcount (29 total), pointing to a services-delivery model scaling through ops and compliance automation rather than platform innovation.
Notable leadership hires: Team Lead, Lockbox Processing Lead
Conduent delivers business process outsourcing and digital transformation services to government agencies, healthcare systems, and transportation authorities. The company operates three primary solution areas: government payments and eligibility processing; customer experience and HR services; and transportation (tolling, ticketing). Operations span the United States and 19 other countries, with scale measured in transaction volume (billions of interactions, trillions in payments) rather than traditional SaaS metrics. The business combines legacy enterprise software (Oracle, SAP, SQL Server) with cloud infrastructure and automation to manage high-compliance, high-volume workflows.
Core stack: VB.NET, Visual Basic 6, ASP.NET, Oracle, SQL Server, SAP. Cloud: Azure (adopting). Data & ops: Power BI, Tableau, Oracle Data Integrator. Modern tools entering: Kubernetes, Docker, GCP, Jira, SailPoint.
20 countries including United States, India, Guatemala, Philippines, Poland, Colombia, Mexico, Romania, Turkey, United Kingdom, Brazil, Canada, Australia, and others. Support and finance roles dominate active hiring.
Government program enrollment; fraud detection in billing; accounting compliance and SOX audit processes; process dashboards and reconciliation; national transport ticketing; cost reduction and compliance automation initiatives.
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