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Coaktion Tech Stack

Customer experience and digital transformation services across automation and contact center platforms

IT Services and IT Consulting São Paulo, São Paulo 51–200 employees Founded 2016 Privately Held

Coaktion operates a multi-brand ecosystem focused on customer experience (CX) and digital transformation consulting. The stack is anchored in React, Node.js, and AWS, with recent integration of OpenAI and Anthropic for AI-driven automation — core to their Droz product line. Hiring acceleration (13 roles in 30 days) is concentrated in ops and sales, signaling aggressive service delivery scaling and client acquisition as they expand across 11 countries.

Tech Stack 41 technologies

Core StackReact Node.js JavaScript TypeScript AWS Docker OpenAI Anthropic Zendesk Monday.com DynamoDB AWS RDS CloudFront Freshdesk Trello Jira Python Git Zoho CRM VPC IAM AWS ECS AWS EKS Microsoft Project Excel Google Workspace GCP Azure Microsoft 365 REST API+10 more

ReplacingJava

What Coaktion Is Building

◆Challenges

Risk of churn
Manual workflow processes
Migrating legacy applications to modern architectures
Cost control for cloud infrastructure
Improving cs processes
Security compliance risk mitigation
Cost control optimization
Data protection compliance
Complexity in customer experience
Identifying bottlenecks and automation opportunities

▲Active Projects

Crm implementation with salesforce
Client onboarding
Salesforce consulting projects
Implement monday.com platform
Customize monday.com workflows
Droz bot
Droz base
Droz nexo
Project kickoffs
Conducting training webinars

Hiring Activity

Accelerating20 roles · 15 in 30d

Department

Ops

5

Sales

5

Engineering

4

Support

4

Design

1

HR

1

Product

1

Seniority

Mid

11

Senior

7

Intern

1

Junior

1

Manager

1

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About Coaktion

Coaktion is a São Paulo–based digital transformation consultancy founded in 2016, operating as a portfolio of four specialized brands: Aktie Now (digital contact center platform implementation), Droz (AI-powered workflow automation), Callwe (voice/omnichannel communication), and Workise (process automation and governance). The company serves mid-market and enterprise clients across the Americas, Europe, and broader international markets. Service delivery spans CRM implementation (Salesforce), contact center modernization, legacy application migration, and process automation. The engineering and ops hiring mix reflects their dual model: building proprietary automation tooling (Droz suite) while scaling professional services delivery.

HeadquartersSão Paulo, São Paulo

Company Size51–200 employees

Founded2016

Hiring MarketsBrazil, Portugal

Frequently Asked Questions

What is Coaktion's tech stack?

Frontend: React, TypeScript, JavaScript. Backend: Node.js, Python, REST API. Cloud: AWS (ECS, EKS, RDS, DynamoDB, CloudFront, IAM, VPC). CRM/Ops: Salesforce, Zoho, Zendesk, Monday.com. AI: OpenAI, Anthropic. Recently deprecating Java in favor of Node.js.

What does Coaktion's Droz product do?

Droz is an AI-powered automation platform that builds and optimizes workflow automation, reducing manual effort and ensuring consistent customer experience across channels. Active projects include Droz Bot, Droz Base, and Droz Nexo, targeting workflow efficiency and automation discovery.