Caption and relay services platform for deaf and hard-of-hearing users
ClearCaptions operates a telecommunications platform centered on real-time captioning and relay services for the deaf and hard-of-hearing community. The stack—AWS, Azure, MongoDB, Cassandra, Salesforce, RingCentral—supports both cloud infrastructure and customer relationship management at scale. Security and compliance dominate the project backlog: zero-trust architecture, AI security guardrails, enterprise security frameworks, and HIPAA/FCC compliance work alongside a migration from SQL Server to Azure Fabric, signaling a shift toward modern analytics infrastructure.
ClearCaptions provides wireless captioning, mobile captions, and VoIP relay services, with an emphasis on automatic speech recognition (ASR) to bridge communication for hard-of-hearing and deaf users. Founded in 2011, the company serves a customer base large enough to require enterprise-grade infrastructure across AWS and Azure, with both RDS and NoSQL storage (MongoDB, Cassandra). The organization balances direct customer support via Salesforce and NetSuite with heavy investment in data governance, self-service reporting, and regulatory compliance—particularly around FCC and HIPAA requirements. The hiring mix skews toward engineering and sales roles, with growing emphasis on data and security teams.
ClearCaptions uses AWS, Azure, MongoDB, Cassandra, Salesforce, NetSuite, RingCentral, and Power BI for infrastructure and operations. The company is adopting Azure Fabric and migrating from SQL Server for data analytics.
ClearCaptions is based in Antioch, Tennessee, and employs 501–1,000 people. The company was founded in 2011.
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