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BetterHelp Tech Stack

Online therapy platform connecting millions of members with licensed therapists

Mental Health Care Mountain View, California 201–500 employees Privately Held
betterhelp.com LinkedIn

BetterHelp operates a telemedicine marketplace at scale, processing millions of therapy sessions monthly across video, voice, chat, and messaging. The tech stack (AWS, Laravel, React, Postgres, Redis) supports high-concurrency patient-therapist matching and real-time communication. Active hiring is heavily skewed toward healthcare operations (85% of open roles), with concurrent projects in Germany and France expansion, Salesforce enrollment implementation, and ML-assisted workflows — suggesting BetterHelp is trading manual operational burden (a recurring pain-point theme) for automation and geographic diversification.

Tech Stack 37 technologies

Core StackFigma AWS AWS RDS Redis Laravel CloudWatch Terraform Looker PostgreSQL nginx MySQL PHP Bootstrap Tailwind CSS jQuery React Next.js Aurora MySQL AWS Database Migration Service ElastiCache Eloquent Percona Coralogix Bash Help Scout EDR Twig HTML5 SASS Impact.com+6 more
AdoptingSalesforce Help Scout

What BetterHelp Is Building

◆Challenges

  • Reducing admin overhead
  • Low therapist insurance acceptance
  • Payment delays
  • Expanding access to psychological counseling in germany
  • Limited access to mental healthcare
  • Ensuring compliance with healthcare regulations
  • Reducing administrative burden for psychologists
  • High overhead
  • Administrative overhead
  • Reducing barriers to emotional support

▲Active Projects

  • Expanding access to counseling in germany
  • Treatment planning coordination
  • Ml model design
  • Telemedicine patient consultations
  • Workflow feedback to engineering
  • Launching service in france
  • Lifecycle journeys aligned with contractual benefit structures
  • Implementing salesforce enrollment manager
  • Content refresh program
  • Ai-assisted content workflow

Hiring Activity

Accelerating130 roles · 110 in 30d

Department

Healthcare
109
Marketing
5
Data
3
Ops
3
Design
2
Sales
2
Engineering
1
Finance
1

Seniority

Mid
68
Senior
52
Manager
3
Director
2
Intern
1
Junior
1
Lead
1
Staff
1
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About BetterHelp

BetterHelp is the world's largest online therapy service, facilitating direct care sessions between licensed therapists and members seeking mental health support. The platform operates across the United States and is actively expanding into European markets (Germany, France). The company maintains a network of over 30,000 licensed, accredited, and board-certified therapists and has served more than 4 million people since 2013. Operations center on reducing administrative friction — both for patients navigating insurance and access barriers, and for therapists managing documentation and workflow overhead. Salesforce and Help Scout adoption signal a shift toward systematized enrollment and member support.

HeadquartersMountain View, California
Company Size201–500 employees
Hiring MarketsUnited States, Australia, Germany, France

Frequently Asked Questions

What is BetterHelp's technology stack built on?

BetterHelp uses AWS for infrastructure (Aurora MySQL, RDS, ElastiCache), Laravel and PHP for backend, React and Next.js for frontend, and Redis for caching. PostgreSQL, nginx, and Terraform support deployment and monitoring via CloudWatch and Coralogix.

What countries is BetterHelp expanding into?

BetterHelp is actively hiring in the United States, Australia, Germany, and France, with dedicated projects expanding access to counseling in Germany and launching service in France.

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How this profile is built

BetterHelp's technology stack, projects, and hiring signals are inferred from public hiring and company data — career pages, public listings, and company web presence — then clustered and de-duplicated. Figures are estimates that refresh over time. Read our full methodology →

This is not an official vendor or customer list. It is a technology-adoption signal inferred from public data, intended for B2B research.