Omnichannel live chat and AI agents for lead generation and support
Bconnect operates a managed live chat platform combining human operators with conversational AI to intercept and qualify website visitors across chat, WhatsApp, and messaging channels. The stack spans Java, Spring, Angular, and Azure—a traditional enterprise backend—paired with OpenAI and Anthropic APIs, signaling a shift toward AI-driven agent qualification. The small, balanced team (engineering, sales, ops) and minimal recent hiring velocity suggest a stable, product-led operation focused on execution rather than scaling.
Bconnect provides live chat and conversational AI services for lead generation and support across multiple channels (chat, WhatsApp, Facebook Messenger, Google Messages). The company operates a managed service model: trained live chat operators handle real-time conversations with website visitors, qualify leads, and forward high-intent prospects to clients' sales teams. Bconnect serves automotive, real estate, e-commerce, medical, and retail sectors. The platform reduces visitor drop-off, lowers support costs by answering common questions online, and operates 24/7 coverage until 23:30 with reported reach to 96% of website visitors. Founded in 2010 and based in Amsterdam, Bconnect remains privately held with 11–50 employees.
Java, Spring, Spring Boot, Angular, TypeScript, and Hibernate on the backend; Azure, AWS, and GCP for cloud infrastructure; OpenAI and Anthropic for AI agents; integrations with Zoho, Twinfield, WhatsApp, Meta, and Google Workspace.
Amsterdam, North Holland, Netherlands. All active hiring is currently in the Netherlands.
Live chat, WhatsApp, Facebook Messenger, Google Messages, and other multi-channel messaging platforms for website visitor engagement and lead qualification.
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