Australian Unity Tech Stack

Health, wealth and aged-care services provider for Australian members

Wellness and Fitness Services Melbourne, Victoria 5,001–10,000 employees Founded 1840 Privately Held

Australian Unity is a 180-year-old social enterprise operating across health, wealth management, and aged care in Australia, with 5,001–10,000 employees primarily in healthcare delivery roles. The company's tech stack (Salesforce, Genesys, Appian, UiPath) reflects a customer-service and process-automation focus, while active hiring is heavily skewed toward healthcare delivery (142 roles) rather than engineering or data—signaling operational scaling in clinical and home-care services rather than platform transformation. Recent adoption of GitHub Copilot suggests early-stage engineering capability-building.

Tech Stack 23 technologies

Core StackSalesforce Figma Google Analytics Power Automate Splunk SQL Server Microsoft Office LinkedIn Learning Genesys InMoment Fullstory Genesys Cloud FactSet Bloomberg IRESS Excel SuccessFactors LinkedIn Recruiter Appian UiPath WalkMe SQL

AdoptingGitHub Copilot

What Australian Unity Is Building

◆Challenges

Staffing shortage
Reducing unnecessary hospital stays
Streamlining onboarding processes
Improving incident management processes
High-volume inbound calls
Reducing customer churn
Managing complaint resolution
Incident response
High volume of calls and chats
Non-clinical task organization

▲Active Projects

Hospital substitution programs
Rehab at home
Hospital in the home
Commonwealth home support program
Risk and compliance training roll-out
Au way of selling and saving process changes
Home care package
Restorative care programs
Government aged care programs
Sustainable system for customer feedback

Hiring Activity

Accelerating180 roles · 80 in 30d

Department

Healthcare

142

Support

Ops

Finance

Data

Engineering

Sales

Seniority

Mid

Junior

Senior

Lead

Manager

C-Level

Notable leadership hires: Chief Investment Officer

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About Australian Unity

Australian Unity delivers health, wealth, and aged-care services to Australian members and customers. The company operates hospital-in-the-home programs, home care packages, rehab services, and aged-care offerings alongside wealth and financial services. As a social enterprise, it reinvests profits into member-focused outcomes. The organization is currently scaling healthcare delivery capacity (evidenced by 142 open healthcare roles), while managing high call volumes and improving onboarding, complaint resolution, and incident management. Staffing shortages and reducing unnecessary hospital stays are material operational challenges.

HeadquartersMelbourne, Victoria

Company Size5,001–10,000 employees

Founded1840

Hiring MarketsAustralia

Frequently Asked Questions

What is Australian Unity's tech stack?

Salesforce, Genesys, Appian, UiPath, Splunk, Power Automate, SuccessFactors, and FactSet form the core stack, alongside Microsoft Office, Google Analytics, and Figma. Recently adopting GitHub Copilot.

What is Australian Unity working on?

Hospital-in-the-home, home care packages, rehab services, government aged-care programs, and restorative care, alongside process improvements in onboarding, complaint resolution, and customer feedback collection.