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Assist Digital Tech Stack

Digital transformation and CRM services for enterprise customer experience

IT Services and IT Consulting Milano, MI 5,001–10,000 employees Founded 1996 Privately Held

Assist Digital is a 6,000-person Italian systems integrator focused on customer experience design and CRM implementation, with deep Microsoft, Salesforce, and cloud-platform partnerships. The tech stack reflects a traditional enterprise services posture—VMware, Cisco, SQL, Power BI—alongside emerging AI adoption efforts. Hiring velocity is accelerating across engineering and sales, with mid-to-senior weighted placement; the active project list reveals heavy Salesforce implementation work and multi-cloud orchestration, while pain points around process optimization and network security indicate an organization scaling operational complexity faster than tooling can support.

Tech Stack 61 technologies

Core StackFortinet NGINX VMware Hyper-V Cisco Power BI Tableau AWS PL/SQL Python C# SonicWall CheckMK PRTG Network Monitor Nagios HP Dell Sophos Microsoft 365 Google Workspace Qlik GCP SQL R Excel PowerPoint SharePoint SharePoint Online PowerShell Teams+26 more

What Assist Digital Is Building

Challenges

  • Process optimization in accounting
  • Optimizing business processes
  • Upselling welfare services
  • Maintaining network infrastructure
  • Adopting ai solutions
  • Digitalizing core insurance processes
  • Aligning tech evolution with business objectives
  • Managing multiple project streams
  • Ensuring network security
  • Customer acquisition and retention

Active Projects

  • Digitalization and omnichannel projects
  • Performance monitoring framework
  • End-to-end multi-cloud salesforce implementation projects
  • Customization and optimization of salesforce solutions
  • Lead initiatives to optimize existing implementations
  • Crm initiatives in sales, service and marketing
  • Enterprise web portals evolutionary roadmap
  • Program governance of multiple project streams
  • Targeted sales strategy development
  • Internal appointment scheduling

Hiring Activity

Accelerating35 roles · 15 in 30d

Department

Engineering
9
Sales
7
Finance
4
Marketing
4
Data
3
Consulting
2
Ops
2
Support
2

Seniority

Mid
12
Senior
11
Junior
5
Manager
3
Intern
2
Lead
2

Notable leadership hires: Head of Accounting

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About Assist Digital

Assist Digital delivers digital transformation and customer experience services across energy, telecom, banking, retail, and insurance sectors in Europe. The company operates through 20+ offices across Italy, France, Germany, the Netherlands, Spain, and the UK, serving large B2B and B2C enterprises. Core service areas include CRM design and implementation (leveraging Salesforce, Microsoft Dynamics), omnichannel contact center operations, marketing automation, generative AI consulting, and data analytics. The organization blends systems integration with managed services—including hosted contact center and customer care operations—and offers training and change management to support technology adoption and agile transformation at customer sites.

HeadquartersMilano, MI
Company Size5,001–10,000 employees
Founded1996
Hiring MarketsItaly, Spain, Albania, Germany

Frequently Asked Questions

What is Assist Digital's tech stack?

Primary platforms include Microsoft 365, Power BI, Tableau, Qlik, AWS, and GCP. Infrastructure runs VMware, Cisco, and networking via Fortinet and SonicWall. Data and automation leverage SQL, Python, R, and PowerShell. Partners include Salesforce, Oracle, and Qualtrics.

What is Assist Digital working on?

Key initiatives include multi-cloud Salesforce implementations, omnichannel digitalization projects, enterprise web portal roadmaps, performance monitoring frameworks, CRM optimization in sales and service, and program governance of multiple concurrent project streams.

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