Digital transformation and CRM services for enterprise customer experience
Assist Digital is a 6,000-person Italian systems integrator focused on customer experience design and CRM implementation, with deep Microsoft, Salesforce, and cloud-platform partnerships. The tech stack reflects a traditional enterprise services posture—VMware, Cisco, SQL, Power BI—alongside emerging AI adoption efforts. Hiring velocity is accelerating across engineering and sales, with mid-to-senior weighted placement; the active project list reveals heavy Salesforce implementation work and multi-cloud orchestration, while pain points around process optimization and network security indicate an organization scaling operational complexity faster than tooling can support.
Notable leadership hires: Head of Accounting
Assist Digital delivers digital transformation and customer experience services across energy, telecom, banking, retail, and insurance sectors in Europe. The company operates through 20+ offices across Italy, France, Germany, the Netherlands, Spain, and the UK, serving large B2B and B2C enterprises. Core service areas include CRM design and implementation (leveraging Salesforce, Microsoft Dynamics), omnichannel contact center operations, marketing automation, generative AI consulting, and data analytics. The organization blends systems integration with managed services—including hosted contact center and customer care operations—and offers training and change management to support technology adoption and agile transformation at customer sites.
Primary platforms include Microsoft 365, Power BI, Tableau, Qlik, AWS, and GCP. Infrastructure runs VMware, Cisco, and networking via Fortinet and SonicWall. Data and automation leverage SQL, Python, R, and PowerShell. Partners include Salesforce, Oracle, and Qualtrics.
Key initiatives include multi-cloud Salesforce implementations, omnichannel digitalization projects, enterprise web portal roadmaps, performance monitoring frameworks, CRM optimization in sales and service, and program governance of multiple concurrent project streams.
Other companies in the same industry, closest in size