Digital telecare platform serving 400,000+ UK vulnerable adults
Appello operates a mature digital telecare infrastructure serving housing providers, local authorities, and individuals across the UK. The tech stack is exclusively Microsoft (Azure, Dynamics 365, ServiceNow) with VoIP/SIP telephony core—a locked enterprise posture. Hiring is support-heavy (17 open roles) against minimal engineering (2), suggesting operations at scale rather than product reinvention; pain-points cluster around test automation and data-pipeline performance, indicating internal focus on operational reliability and SLA compliance rather than new feature velocity.
Appello delivers Technology Enabled Care Services (TECS) to over 400,000 vulnerable adults in the UK, with 50,000+ using fully digital telecare solutions. The company operates a portfolio of products spanning digital call handling, warden call systems, dispersed alarms, and analogue-to-digital converters. Customers include housing associations, local authorities, ALMOs, charities, and individual subscribers. Founded in 1988 and headquartered in New Milton, Hampshire, Appello employs 201–500 people and is privately held. The business operates across installation, maintenance, monitoring, and software platforms.
Appello standardizes on Microsoft: Azure cloud (Data Lake Storage, Synapse, Data Factory), Dynamics 365 (Business Central), ServiceNow, Node.js, Python, and VoIP/SIP telephony. Git and Azure DevOps manage code and CI/CD.
New Milton, Hampshire, United Kingdom. The company hires exclusively within the UK.
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