Global B2B2C insurance and assistance platform operating across 75 countries
Allianz Partners operates a massive B2B2C insurance infrastructure handling 71 million cases annually across health, travel, automotive, and assistance lines. The tech stack reveals a mature enterprise—Salesforce, SAP, Power BI for core operations—but the adopting list (Infobip, Cognigy, ChatGPT, Kubernetes, Azure) signals active modernization toward conversational AI, cloud infrastructure, and real-time messaging. Hiring is accelerating across operations and support (150 combined roles), yet engineering headcount remains lean (11 roles), suggesting they're integrating third-party services rather than building from scratch.
Notable leadership hires: Quality Lead, Accounting Head, Tax Team Lead, RPA Lead, Head of Contact Center
Allianz Partners is a B2B2C insurance and assistance provider owned by Allianz Group, headquartered in Saint-Ouen, France. The company operates four commercial brands—Allianz Assistance, Allianz Travel, Allianz Automotive, and Allianz Care—selling embedded insurance products through partner channels and direct-to-consumer. With 21,100 employees across 75 countries handling multilingual customer support (70 languages), the organization manages underwriting, pricing, claims, and customer service at global scale. Active projects focus on actuarial and machine learning pricing models, fraud prevention, underwriting dashboards, and rating engine development. Key operational challenges include pricing accuracy, integrating AI with legacy systems, managing large policy/customer data volumes, and ensuring agent performance across distributed service networks.
Allianz Partners runs on Salesforce, SAP, Power BI, SQL, and Python. Recently adopting Kubernetes, Azure cloud services, Cognigy (conversational AI), and Infobip (messaging platform) to modernize legacy infrastructure.
Actively recruiting across 24 countries: Belgium, UK, US, France, Mexico, Ireland, Germany, Australia, Switzerland, Netherlands, Malaysia, Poland, Indonesia, Spain, Italy, New Zealand, Brazil, India, Czechia, Thailand, UAE, Philippines, Slovakia, Romania, and Portugal.
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