Akixi Tech Stack

Real-time CX insights platform for telecom and IT service providers

Software Development Crawley, West Sussex 51–200 employees Founded 2008 Privately Held

Akixi delivers CX analytics to telecom and IT service providers, integrating with Microsoft Teams and Cisco Webex Calling. The company is actively pivoting toward AI: nearly half of active projects center on LLM-based analytics, chatbot integration, and model operationalization—a strategic shift from pure reporting into conversational and predictive insights. Engineering-heavy hiring (senior and lead roles) reflects the technical complexity of this transition.

Tech Stack 31 technologies

Core StackPython JavaScript HubSpot AWS Terraform Ansible GitHub Actions Jenkins AWS Lambda CloudWatch Prometheus Grafana Datadog Docker Kubernetes Go Teams Azure Azure Entra ID Microsoft 365 Windows macOS PowerShell Webex Bitbucket Pipelines AWS ECS AWS Secrets Manager Vault AWS Config Bash+1 more

What Akixi Is Building

◆Challenges

Expanding platform to include advanced ai capabilities
Acquiring new service provider partners
Expanding footprint across target markets
Operationalizing models and retraining pipelines
Improving reliability and scalability
Ensuring smooth ci/cd pipelines

▲Active Projects

Chatbot and voice assistant integration
Model operationalization pipeline
Ai technology feasibility studies
Partner acquisition campaigns
New service provider onboarding
Ai roadmap definition and delivery
Prototype and integrate ai-driven components
Operationalize models and implement monitoring pipelines
Ai-driven chatbots and voice assistants
Llm-based analytics

Hiring Activity

Accelerating6 roles · 3 in 30d

Department

Engineering

Sales

Support

Seniority

Senior

Lead

Mid

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About Akixi

Akixi provides real-time and historical call center reporting, business insights, and CRM integration for service providers in the cloud communications market. The platform is deployed across over 10,000 customer sites through partnerships with over 600 telecom and IT providers. Solutions include call analytics, lost call recovery, productivity dashboards, and business efficiency reporting. The company operates from Crawley, West Sussex, and is a Cisco Solution Partner.

HeadquartersCrawley, West Sussex

Company Size51–200 employees

Founded2008

Frequently Asked Questions

What tech stack does Akixi use?

Python, JavaScript, Azure, AWS (ECS, Lambda, Secrets Manager), Kubernetes, Docker, Terraform, GitHub Actions, Jenkins, Prometheus, Grafana, Datadog, and integrations with Microsoft Teams and Webex.

What is Akixi working on?

Core projects include AI-driven chatbots and voice assistants, LLM-based analytics, model operationalization pipelines, and new service provider onboarding automation.