Agidesk Tech Stack

Process automation and omnichannel support platform for mid-market teams

Software Development Porto Alegre, Rio Grande do Sul 51–200 employees Founded 2019 Partnership

Agidesk operates a process management and customer support automation platform built on a polyglot stack (Node.js, PHP, Laravel, React) deployed across AWS, GCP, and Azure. The technical roadmap is heavily weighted toward infrastructure modernization—microservices migration, high-concurrency service design, and performance optimization dominate active projects—suggesting the product is hitting scalability constraints as it grows. Engineering hiring is senior-heavy relative to team size, a pattern typical of orgs rebuilding core systems rather than pure feature velocity.

Tech Stack 40 technologies

Core StackHubSpot PHP Node.js JavaScript TypeScript Express NestJS Laravel RabbitMQ Kafka AWS Docker Kubernetes MySQL PostgreSQL Redis MongoDB GraphQL React Redux LinkedIn Symfony GCP Azure React Query SWR Zustand Jotai Recoil Styled Components+8 more

What Agidesk Is Building

◆Challenges

First business opportunities
High potential leads
Migrating legacy systems to new services
Performance bottlenecks in core product
Scaling high concurrency services
Frontend performance bottlenecks
Churn risk

▲Active Projects

Evolution of architecture
High concurrency service implementation
Microservices architecture design
Design system evolution
Frontend architecture for new features
Performance optimization
Regression test strategy
Automation architecture
Intelligent ai usage

Hiring Activity

Accelerating5 roles · 3 in 30d

Department

Engineering

Sales

Support

Seniority

Senior

Junior

Mid

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About Agidesk

Agidesk is a Brazilian SaaS platform (founded 2019, 51–200 employees) that centralizes customer support, process automation, and team communication for mid-market companies. The product combines support ticketing and chat (omnichannel), workflow automation, kanban-based project management, and no-code satisfaction surveys. Built in Porto Alegre and hiring exclusively in Brazil, the company targets operational efficiency and customer satisfaction across customer service and operations teams.

HeadquartersPorto Alegre, Rio Grande do Sul

Company Size51–200 employees

Founded2019

Hiring MarketsBrazil

Frequently Asked Questions

What is Agidesk's tech stack?

Backend: Node.js, PHP, Laravel, Symfony, Express, NestJS, RabbitMQ, Kafka. Frontend: React, GraphQL. Data: MySQL, PostgreSQL, MongoDB, Redis. Infrastructure: AWS, GCP, Azure, Docker, Kubernetes.

What is Agidesk working on?

Core focus areas: microservices architecture, high-concurrency services, performance optimization, design system evolution, and intelligent AI integration. Legacy system migration is underway.