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Building Service 32BJ Benefit Funds Tech Stack
Benefits administration platform serving 100,000+ union members
32BJ Benefit Funds administers health, pension, retirement, training, and legal benefits for over 100,000 SEIU members across the Northeast and Southeast. The org runs a Microsoft-heavy stack (Dynamics 365, Power Apps, Azure, SQL Server) with emerging cloud and analytics tools (Snowflake, Tableau, QlikView), now adopting Dynamics 365 Customer Service — signaling a shift toward unified member engagement. Active pain points around billing accuracy, employer onboarding, and data platform modernization reveal an organization scaling complex compliance operations across multiple jurisdictions.
Tech Stack 40 technologies
Core StackDynamics 365 AWS Snowflake Zoom SQL Server Lucidchart Power BI Power Apps Power Automate JavaScript C# Active Directory Windows Server Word Excel PowerPoint Microsoft Access Microsoft 365 Dynamics 365 Finance and Operations Azure SQL QlikView Tableau Cloud SQL Server Management Studio Visio Microsoft Office Microsoft Dynamics 365 SQL Server Reporting Services Microsoft Project Windows+9 more
AdoptingDynamics 365 Customer Service
What Building Service 32BJ Benefit Funds Is Building
◆Challenges
- Compliance across jurisdictions
- Billing errors
- Patterns of fund program issues
- Onboarding employers onto electronic reporting
- Ensuring timely accurate processing
- Troubleshooting web-based system issues
- Provider network issues
- Shortage of qualified instructors
- Hybrid data platform maintenance
- Data platform modernization
▲Active Projects
- Targeted outreach projects
- Plan design improvement
- Member navigation enhancement
- Monthly patient outreach
- Health services programs
- Health services program expansion
- Lesson plan development
- Remote training delivery
- Crm integration with enterprise systems
- Price transparency initiative
Hiring Activity
Steady60 roles · 25 in 30d
Department
Seniority
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