ZIWO Tech Stack

Cloud contact center platform with VoIP infrastructure across the Middle East

Software Development Dubai 51–200 employees Founded 2010 Privately Held

ZIWO operates a CCaaS platform built on FreeSWITCH, Asterisk, and Kamailio — open-source telephony stacks typically deployed in carrier-grade environments. The active project list reveals a company in infrastructure transition: legacy telephony migration, SIP trunking, carrier-grade VoIP deployment, and containerized voice systems. Pain points center on reliability and QoS (service continuity, call routing optimization, global network stability), suggesting ZIWO is scaling beyond a single-region deployment. Support and ops hiring dominance indicates a mature, operations-intensive business model.

Tech Stack 17 technologies

Core StackLinux Postman Jira Zendesk Python Docker Kubernetes AWS Go FreeSWITCH Asterisk Bash FreeSwitch Kamailio Wireshark SolarWinds OCI

What ZIWO Is Building

◆Challenges

Accurate data for ai system
Capturing dialect nuances
Service reliability
Performance optimisation
Continuous improvement of technical operations
Migrating legacy telephony to ip
Optimizing call routing and qos
Ensuring global voice network reliability
Platform stability
Service continuity

▲Active Projects

Legacy telephony migration to ip-based platforms
Sip trunking and sbc implementation
Voice system performance monitoring
Carrier-grade voip infrastructure deployment
Docker/kubernetes voip deployment

Hiring Activity

Decelerating9 roles · 2 in 30d

Department

Support

Ops

Sales

Engineering

Seniority

Mid

Junior

Senior

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About ZIWO

ZIWO is a cloud contact center software provider serving mid-market and enterprise clients across the Middle East, North Africa, and parts of Asia. The platform integrates with major CRM systems and includes call tracking, virtual numbers in 150+ countries, call masking, IVR, real-time reporting, and CDR capabilities. Founded in 2010 and headquartered in Dubai, ZIWO operates a 51–200-person organization structured around support, operations, and sales functions. The company deploys on AWS and OCI, running containerized VoIP infrastructure on Kubernetes.

HeadquartersDubai

Company Size51–200 employees

Founded2010

Hiring MarketsUnited Arab Emirates, Egypt, Saudi Arabia

Frequently Asked Questions

What tech stack does ZIWO use?

FreeSWITCH, Asterisk, Kamailio, Docker, Kubernetes, AWS, OCI, Python, Go, Bash, with monitoring via SolarWinds and Wireshark.

What is ZIWO working on?

Legacy telephony migration to IP-based platforms, SIP trunking and SBC implementation, voice system performance monitoring, carrier-grade VoIP infrastructure deployment, and containerized voice system scaling via Docker/Kubernetes.