Communications APIs and cloud contact-center platform owned by Ericsson
Vonage operates three product lines—unified communications, contact centers, and programmable communications APIs—all built on a cloud-based infrastructure. The company is actively adopting Kubernetes and AWS Bedrock while maintaining a large installed base of legacy systems (Asterisk, OpenSIPS, PSTN) that require migration tooling and reference architectures. Hiring across 11 countries with heavy engineering and sales emphasis suggests a post-acquisition integration phase focused on cloud migration and developer adoption.
Notable leadership hires: Business Transformation Lead, Head of Legal
Vonage provides unified communications, contact-center-as-a-service, and communications APIs to enterprise customers. Founded in 2001 and acquired by Ericsson in 2022, the company operates from Holmdel, New Jersey with 1,001–5,000 employees. The tech stack spans legacy telecom infrastructure (VoIP, SIP, PSTN, Asterisk, OpenSIPS) alongside modern cloud services (AWS, Kubernetes, Snowflake, Salesforce). Active projects center on cloud migration, operational automation, and go-to-market strategy in key regions. Pain-point inventory reveals internal focus on pipeline management, infrastructure modernization, and customer retention—typical of a legacy comms vendor integrating newer platforms.
Vonage runs Salesforce, ServiceNow, AWS, Kubernetes, Snowflake, and Tableau for enterprise infrastructure. Core telecom layers use VoIP, SIP, PSTN, Asterisk, and OpenSIPS. Engineering relies on Python, SQL, PostgreSQL, and Redis. Now adopting AWS Bedrock and SAFe.
Key projects include cloud migration for legacy communication infrastructure, API developer resources for video, automation to reduce manual processing, reference architecture development, and regional go-to-market strategy execution.
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