Volunteers of America-Greater New York Tech Stack
Major NYC-area nonprofit providing housing and social services to homeless populations and at-risk communities
Volunteers of America-Greater New York operates 80+ programs across the metro area with 1,300+ staff, serving tens of thousands annually through supportive housing, veteran services, and family assistance. The organization runs a Microsoft-centric enterprise stack (Microsoft 365, Dynamics 365, Azure AD, Okta) paired with specialized nonprofit tools (HMIS for case management, Yardi for housing operations, Freshworks for client support). Current hiring is heavily weighted toward operations and support roles, reflecting the labor intensity of direct service delivery and the scaling challenges embedded in their pain-point list—compliance requirements, housing readiness assessment, and permanent housing development.
Tech Stack 17 technologies
What Volunteers of America-Greater New York Is Building
◆Challenges
- Reducing homelessness
- Developing permanent housing options
- Ensuring compliance with funder requirements
- Delays in implementation
- Census compliance
- Maintaining psychiatric and medical stability
- Housing readiness of clients
- Accreditation compliance
- Recruiting participants with disabilities
- Expanding program reach
▲Active Projects
- Supportive services for veteran families program
- Empower residence
- Schwartz men’s shelter
- Special events and holiday programs
- Art therapy internship program
- Cultivation and stewardship events
- Grant-funded project launch
- Legacy family residence program
- Special education preschool program
- Enhance assessment and service planning for families
Hiring Activity
Department
Seniority
Notable leadership hires: Program Director, Organizational Development Director, Director of Operations
