Viking Tech Stack

Destination-focused river, ocean, and expedition cruise operator

Travel Arrangements Basel, Switzerland 5,001–10,000 employees Founded 1997 Privately Held

Viking operates a global small-ship cruise business spanning river, ocean, and expedition voyages across all seven continents. The company runs a large operations-first organization (143 ops headcount) managing seasonal ship openings, F&B logistics, and onboard services, while adopting enterprise tools like Dynamics 365, Power BI, and ChatGPT to address recurring pain points around cost control, inventory management, and food wastage. Hiring velocity is decelerating despite 208 open roles, suggesting a mature staffing cycle aligned with seasonal capacity planning.

Tech Stack 42 technologies

Core StackDynamics 365 DocuSign Power BI Python AWS Databricks PyTorch TensorFlow scikit-learn Apache Spark SAP Word Excel PowerPoint POS Microsoft 365 Microsoft Office iManage NetDocuments Outlook ChatGPT SuccessFactors Skype R SQL Azure GPT LLaMA Claude Adobe Experience Cloud+10 more

What Viking Is Building

◆Challenges

Cost control
Guest satisfaction improvement
Inventory management
Negative feedback
Equipment loss/damage
Reducing food wastage
Maintaining consistent candidate pipeline
Shortages/wastage during cruise
Managing revenue and costs
Equipment loss and damage

▲Active Projects

F&b related ship functions and special events
Employer branding
Opening and closing ships at start and end of season
Covid-19 response plan implementation
Annual galley equipment budget projection
Assessment center organization
Digitalization of purchasing systems
Improving recruiting processes
Expedition program
Enrichment program

Hiring Activity

Decelerating210 roles · 40 in 30d

Department

Ops

143

Support

Healthcare

Operations

Sales

Marketing

Hotel

Seniority

Mid

Senior

Junior

Manager

Lead

Director

Intern

Staff

Notable leadership hires: Head Waiter, Outbound Director

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About Viking

Viking was founded in 1997 and has grown to operate a fleet of small ships offering destination-focused voyages marketed toward experienced travelers interested in science, history, culture, and cuisine. The company operates across river, ocean, and expedition segments, with seasonal operations requiring coordinated opening and closing of ships and management of onboard F&B services. The workforce spans 5,001–10,000 employees, headquartered in Basel, Switzerland, with hiring distributed across 16 countries including Austria, Indonesia, Japan, Sri Lanka, the United States, France, Kenya, Australia, and others. Operations dominates the organizational structure, reflecting the labor-intensive nature of ship management and guest services.

HeadquartersBasel, Switzerland

Company Size5,001–10,000 employees

Founded1997

Hiring MarketsAustria, Indonesia, Bulgaria, Japan, Sri Lanka, United States, Uganda, France

Frequently Asked Questions

What is Viking's tech stack?

Microsoft 365 suite (Word, Excel, PowerPoint, Outlook), Dynamics 365 for enterprise resource planning, Power BI for analytics, AWS and Azure for cloud infrastructure, SAP for business operations, DocuSign for document workflows, and emerging adoption of ChatGPT for process automation.

How many employees does Viking have?

Viking employs 5,001–10,000 people across its global operations, with approximately 143 in operations roles, 11 in HR, and distributed teams across 16 countries including Switzerland, the United States, Austria, Indonesia, Japan, and the United Kingdom.