Unwrap Tech Stack

AI platform that extracts insights from customer feedback at scale

Software Development Santa Barbara, California 11–50 employees Privately Held

Unwrap builds an AI-powered customer intelligence platform that surfaces actionable insights from feedback and support tickets. The tech stack (Python, TypeScript, React, GraphQL) pairs with a heavy focus on NLP clustering and feedback ingestion—reflecting core product functionality rather than infrastructure play. Hiring is slowing (2 roles in last 30 days across a 15-person org) while the team works through onboarding bottlenecks and quality issues, suggesting they're optimizing the current product before aggressive growth.

Tech Stack 10 technologies

Core StackPython TypeScript GraphQL Node.js React Jest Cypress Playwright SQL Apollo

What Unwrap Is Building

◆Challenges

Manually sifting through customer reviews
Too much feedback to parse through
Manually sifting through support tickets
Increasing hiring needs
Bottlenecks in campaign execution
Ensuring quality across entire tech stack
Reliability of user-facing tools
Limited capacity to onboard customers
Constraint holding us back from hitting growth goals

▲Active Projects

Customer onboarding and training
Renewal and expansion processes
Creating guides and faqs
Build world-class support experience
Create user guides and faqs
Improve platform based on feedback
Feedback ingestion pipeline
Nlp clustering and tagging system
Core nlp features for customer feedback analysis
Feedback ingestion and nlp analysis platform

Hiring Activity

Decelerating15 roles · 2 in 30d

Department

Engineering

Sales

Support

Marketing

Product

Seniority

Mid

Senior

Intern

Junior

Lead

Manager

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About Unwrap

Unwrap delivers customer intelligence software that automates the extraction of insights from customer feedback, support interactions, and product reviews. The platform targets product and customer experience teams at mid-market companies seeking to reduce manual review work and identify patterns across large feedback volumes. The company operates with 11–50 employees based in Santa Barbara, California, structured around engineering, sales, support, and product functions. Active projects center on feedback ingestion pipelines, NLP-driven analysis, and improving onboarding and support experiences—addressing internal constraints in scaling customer capacity.

HeadquartersSanta Barbara, California

Company Size11–50 employees

Hiring MarketsUnited States

Frequently Asked Questions

What tech stack does Unwrap use?

Unwrap's primary stack includes Python, TypeScript, SQL, React, Node.js, GraphQL, and testing frameworks Jest, Cypress, and Playwright.

Where is Unwrap headquartered?

Unwrap is based in Santa Barbara, California and currently hires exclusively in the United States.