unitQ processes customer feedback—from support tickets, analytics, social media, and surveys—through AI agents to surface product issues and user needs in real-time. The stack is LangChain + RAG + Python + SQL on AWS/GCP, with Kubernetes orchestration and Spring Boot microservices, signaling a mature, distributed system built to handle high-volume unstructured data ingestion. Active projects span feedback analytics, RAG pipelines, and data processing layers, while hiring remains minimal and senior-weighted—typical of a post-product-market-fit company focused on deepening existing capabilities rather than rapid scaling.
unitQ extracts actionable insights from customer feedback using AI agents. The platform ingests data from multiple sources—support tickets, product analytics, social media, surveys—and transforms it into structured product and operational intelligence. The company serves product and operations teams at mid-market to enterprise companies, helping them identify bugs, understand user sentiment, and prioritize roadmap decisions based on aggregated customer voice. Founded in 2018 and based in San Francisco, unitQ operates as a lean, engineering-forward organization with a focus on data pipeline robustness and feedback analytics depth.
LangChain, RAG, Python, SQL, Docker, Kubernetes, AWS, GCP, Spring Boot, and Jira for project management and Zendesk for integrations.
San Francisco, California. The company was founded in 2018 and has 51–200 employees.
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