Unified Consultancy Services Tech Stack

Consulting firm specializing in contact center, ERP, and AI modernization for enterprises

IT Services and IT Consulting India , Delhi NCR 11–50 employees Founded 2012 Privately Held

Unified Consultancy Services is a 12-year-old India-based consulting firm focused on contact center infrastructure (Cisco CVP, UCCE, Uccx, Genesys, Avaya), ERP/CRM implementations, and AI/ML. The tech stack reveals a dual focus: heavy legacy contact-center and telecom tooling (SIP, VoIP, VoiceXML), paired with aggressive LLM adoption (LangChain, LlamaIndex, Hugging Face). Active projects on real-time face detection, Moveworks integrations, and ServiceNow implementations show movement toward AI-augmented customer experience and process automation, while pain points around legacy call-center maintenance and vector-database performance indicate clients stuck between old and new architectures.

Tech Stack 158 technologies

Core StackJava JavaScript Okta Azure AD Oracle SQL Server MySQL PostgreSQL MongoDB Cassandra AWS RDS PL/SQL AWS Cisco CVP Cisco UCCE Cisco UCCX Google Cloud Speech-to-Text VoiceXML SIP VoIP Zscaler Internet Access Zscaler Private Access Azure SQL GCP Cloud SQL SQL Azure GCP Microsoft Office Genesys Avaya+121 more

AdoptingLangChain Angular Docker Helm Ansible LlamaIndex Hugging Face Transformers YAML

What Unified Consultancy Services Is Building

◆Challenges

Migrating legacy systems to modern database platforms
Optimizing vector database performance
Integrating third-party call center applications
Troubleshooting incidents
Process improvement opportunities within r2r function
Improving procure-to-pay process efficiency
Strengthening internal controls
Maintaining legacy call center solutions
Reducing customer wait times
Meeting service level agreements

▲Active Projects

Migration of legacy systems to modern database platforms
Servicenow implementation projects
Deployment of next-generation customer experience solutions
Proof of concepts (pocs) design
Pilot implementations
Developing custom integrations on moveworks platform
Optimizing ai-powered solutions on moveworks platform
Zero touch provisioning product development
Design and implement robust database architectures
Real-time face detection and verification pipeline

Hiring Activity

Minimal45 roles · 5 in 30d

Department

Engineering

Sales

Finance

Ops

Design

Security

Services

Seniority

Senior

Mid

Intern

Junior

Lead

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About Unified Consultancy Services

Unified Consultancy Services delivers consulting and execution across technical HR, software development, ERP, CRM, AI/ML, data analytics, DevOps, IT automation, and application development. Based in Delhi NCR with 11–50 employees, the firm serves mid-market and enterprise organizations navigating digital transformation. The project mix reflects a focus on contact-center modernization (Cisco and Genesys systems, real-time biometric pipelines), enterprise process automation (ServiceNow, Moveworks), database architecture redesign, and AI-powered solutions. Hiring is concentrated in India with smaller footprints in the UAE, Singapore, Qatar, Australia, and the US, weighted heavily toward senior engineering talent.

HeadquartersIndia , Delhi NCR

Company Size11–50 employees

Founded2012

Hiring MarketsIndia, United Arab Emirates, Singapore, Qatar, Australia, United States

Frequently Asked Questions

What is Unified Consultancy Services' tech stack?

Core stack includes Cisco CVP/UCCE/UCCX, Genesys, Avaya (contact center), plus Oracle, SQL Server, PostgreSQL, MongoDB for data layers. Recently adopting LangChain, LlamaIndex, Hugging Face, Angular, Docker, Ansible. Cloud platforms: AWS, Azure, GCP.

What projects is Unified Consultancy Services working on?

Legacy system migration, ServiceNow implementations, contact center modernization (Moveworks, real-time face detection), zero-touch provisioning product development, database architecture design, and POC/pilot deployment services.