Trusted Shops Tech Stack

Trust and compliance platform for European e-commerce and digital merchants

Software Development Köln 501–1,000 employees Founded 1999 Privately Held

Trusted Shops operates a multi-product trust infrastructure for European digital commerce: a merchant trustmark with buyer protection, a customer review system, and legal compliance services. The tech stack spans e-commerce platforms (Shopify, Magento, WooCommerce, Shopware, PrestaShop), operational SaaS (Salesforce, HubSpot, Zendesk, Workday), and cloud infrastructure (AWS, Azure). Active adoption of LangGraph and RAG suggests near-term AI-driven product development, likely in review automation or fraud detection—areas where their pain-point list (fraud prevention, service KPIs, customer satisfaction) overlap with generative capability.

Tech Stack 74 technologies

Core StackSalesforce Magento Shopify Terraform Zendesk GitHub GitHub Actions Workday Windows Server Active Directory HubSpot JavaScript AWS AWS Lambda Teams PrestaShop Shopware WooCommerce OAuth 2.0 OIDC Visual Studio Code Git REST API Azure Entra ID Exchange Online Excel Zuora SAP Business ByDesign HubL CSS+44 more

AdoptingRAG LangGraph

What Trusted Shops Is Building

◆Challenges

Acquiring large e-commerce clients
Maintaining legacy finance applications
Reducing uncertainty
Expanding local client portfolio
Low customer satisfaction
Automation and process improvements
Integration of financial it systems
Optimizing service kpis
Recruiting commercial talent in competitive market
Ensuring system stability

▲Active Projects

Secure authentication tools
Experiment evaluation
Internal control system development
Digital transformation and automation initiatives within finance
Marketing automation solutions
Automation ai strategies for service quality
Secure scalable fraud prevention processes
Revenue growth & upsell strategy
Trustbadge platform
Dashboard development for business, funnel, and customer journey

Hiring Activity

Accelerating90 roles · 40 in 30d

Department

Sales

Engineering

Support

Legal

Ops

Finance

Data

Seniority

Senior

Mid

Lead

Manager

Director

Intern

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About Trusted Shops

Trusted Shops is a German-headquartered trust and compliance platform founded in 1999, serving over 700 employees across sales, engineering, and support teams. The company operates three core product lines: a trustmark with buyer protection for online merchants, a review and feedback system for e-commerce and digital sectors, and legal services covering German e-commerce regulations and data privacy. The customer base spans European e-commerce platforms and digital merchants; the product integrates directly with major shopping-cart systems (Shopify, WooCommerce, Magento) and connects to operational tools like Salesforce and HubSpot. Current friction points include scaling acquisition of large e-commerce clients, managing legacy finance infrastructure, and stabilizing service delivery metrics.

HeadquartersKöln

Company Size501–1,000 employees

Founded1999

Hiring MarketsGermany, Netherlands, Spain, France

Frequently Asked Questions

What tech stack does Trusted Shops use?

Primary: Salesforce, HubSpot, Zendesk for operations; Shopify, Magento, WooCommerce, Shopware, PrestaShop for platform integrations; AWS and Azure for infrastructure; Workday for HR; GitHub and Terraform for engineering. Adopting LangGraph and RAG for emerging AI features.

Where is Trusted Shops headquartered?

Cologne, Germany. Founded in 1999 with 501–1,000 employees. Hybrid work model with office presence and remote flexibility.