Luxury goods manufacturer scaling sales operations and customer analytics
TOD'S Group manufactures and distributes luxury footwear, leather goods, and apparel across four proprietary brands. The tech stack—SAP, Salesforce, HubSpot, MicroStrategy, Qlik, Tableau, and GCP data tools—reflects a business in transition from traditional ERP-driven retail toward data-driven customer engagement. Active hiring is concentrated in sales (60% of open roles) paired with targeted analytics and marketing additions, while projects focus on CRM development, audience segmentation, and real-time data pipelines—signaling a push to combat rising sales turnover and fragmented customer databases.
TOD'S Group operates four luxury brands—TOD'S, ROGER VIVIER, HOGAN, and FAY—with design, production, and distribution across Europe, Asia, and globally. The company employs 1,001–5,000 people across Italy (headquarters in Sant'Elpidio a Mare, Marche) and expansion markets including Spain, Netherlands, UK, France, Belgium, Germany, China, and Japan. Current operational challenges center on sales team retention, inventory accuracy, and customer loyalty—areas reflected in both hiring velocity and active project work on CRM systems, predictive segmentation, and campaign optimization.
Enterprise backbone: SAP, Salesforce, HubSpot. Analytics: Qlik Sense, Tableau, Power BI, MicroStrategy, Looker. Data platform: GCP (BigQuery, Dataflow, Dataproc, Cloud Data Fusion). Enrichment: Algolia, Google Analytics 4, Tag Manager. Python, SQL, Spark for scripting and pipelines.
CRM database development and integration; audience and predictive segmentation models; real-time and batch data pipelines; sales campaign support and advanced media analysis; wholesale list and inventory management; and TVM (ticketing/vendor management) application development.
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