Tidio sells customer service software combining live chat, chatbots, ticketing and AI support agents, built on a Python stack (FastAPI, Flask, PyTorch, Hugging Face) with RAG, LoRA and GPT/Gemini models. Current hiring is finance-led with senior and head-level roles, and job posts flag rising LLM-related app spend and a missing CFO. That points to a company professionalizing finance and controlling AI inference costs while scaling a partner channel.
Notable leadership hires: Head of Marketing, Head of Finance
Tidio, founded in 2013 and headquartered in San Francisco, builds a customer service platform covering live chat, chatbots, ticketing and AI-powered virtual agents. It serves businesses of all sizes, with a strong focus on e-commerce, including Shopify merchants, and integrates with CMS, e-commerce and social messaging channels such as WhatsApp. The company has 51–200 employees, with offices in San Francisco, Szczecin and Warsaw. Current hiring is concentrated in Poland.
Tidio uses Python with FastAPI and Flask, PyTorch and Hugging Face, RAG and LoRA with GPT and Gemini models, plus HubSpot, Salesforce, Totango, Zendesk, Notion, Slack and Figma.
Yes, hiring is accelerating, focused on finance with some marketing and sales roles, mostly senior and lead level, including Head of Marketing and Head of Finance positions, based in Poland.
Tidio is headquartered in San Francisco, California, and also has offices in Szczecin and Warsaw, Poland.
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Tidio's technology stack, projects, and hiring signals are inferred from public hiring and company data — career pages, public listings, and company web presence — then clustered and de-duplicated. Figures are estimates that refresh over time. Read our full methodology →
This is not an official vendor or customer list. It is a technology-adoption signal inferred from public data, intended for B2B research.
