The Citation Group Tech Stack

Compliance and HR services platform with AI-driven automation

Legal Services Wilmslow, Cheshire 1,001–5,000 employees Founded 1995 Privately Held

The Citation Group operates a compliance and HR services platform serving 100,000+ businesses across UK, Australia, New Zealand, and Canada. The tech stack reveals an engineering team mid-way through modernization: PHP and Laravel alongside .NET, Java, and React, with heavy AI tooling adoption (Claude, ChatGPT, GitHub Copilot, Cursor) concentrated in active projects around chatbot optimization, email triage, and audit automation. The project focus and pain-point pattern (legacy PHP codebases, reducing manual support load, modernizing infrastructure) suggest a business transitioning from service-heavy delivery toward AI-augmented, self-serve operations.

Tech Stack 23 technologies

Core StackPHP Laravel AWS Terraform GitHub Actions GitHub Copilot Intercom .NET Java Spring Hibernate JavaScript TypeScript React Cursor Salesforce Claude ChatGPT NET Core MVC HTML CSS Symfony

What The Citation Group Is Building

◆Challenges

Hr compliance
Keeping knowledge base accurate
Modernizing legacy php codebases
Reducing manual support load
M&a integration challenges
Improving onboarding flows
Legacy constraints
Improving chatbot performance
Streamlining certification
Ai adoption

▲Active Projects

Embedding ai tools and automation
Improving onboarding flows
Streamlining certification
Chatbot content optimization
Knowledge base maintenance
Chatbot performance improvement
Ai and automation agenda
Ai/agentic coding assistants adoption
Ai-powered email triage and response drafting
Audit automation and appointment scheduling

Hiring Activity

Accelerating15 roles · 8 in 30d

Department

Engineering

Product

Sales

Support

Seniority

Mid

Senior

Manager

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About The Citation Group

The Citation Group provides compliance and HR services to over 100,000 businesses, covering HR and Employment Law, Health and Safety, ISO Certification, Background Screening, Cybersecurity, and Training. Founded in 1995 and headquartered in Wilmslow, Cheshire, the group operates across the UK, Australia, New Zealand, and Canada. The business model blends personalized service with software solutions. Current engineering efforts center on modernizing legacy code, embedding AI tools for automation, and improving chatbot and knowledge-base systems to reduce manual support volume—signaling a shift toward more scalable, software-driven delivery.

HeadquartersWilmslow, Cheshire

Company Size1,001–5,000 employees

Founded1995

Hiring MarketsUnited Kingdom, Australia

Frequently Asked Questions

What tech stack does The Citation Group use?

PHP, Laravel, .NET, Java, React, TypeScript, Salesforce, and AWS. Recently adopted GitHub Copilot, Claude, ChatGPT, and Cursor for AI-assisted development.

What is The Citation Group working on?

Embedding AI tools and automation, AI-powered email triage, chatbot performance improvements, audit automation, and modernizing legacy PHP codebases to streamline certification and onboarding workflows.