Tel Contact Center Tech Stack

Contact center CRM and customer interaction platform serving Brazilian enterprises

Consumer Services Salvador, Bahia 5,001–10,000 employees Founded 1989 Privately Held

Tel Contact Center operates one of Brazil's largest contact center networks with 5,000+ employees across support, sales, and operations. The tech stack reveals dual-layer architecture: process orchestration and workflow tooling (Bizagi, ARIS, Salesforce Knowledge) paired with cloud infrastructure (AWS, Azure, GCP) and messaging layer (Kafka, RabbitMQ). The hiring composition—dominated by support and sales roles with sparse engineering (4 roles)—indicates a services-delivery company scaling customer-facing teams rather than building proprietary software; active projects emphasize AI interaction quality and process automation, while pain points cluster around operational efficiency (absenteeism, turnover, wait times, conversion) rather than platform stability.

Tech Stack 38 technologies

Core StackPower BI AWS Kafka RabbitMQ Power Automate Terraform Ansible Python Java C# Node.js PostgreSQL MongoDB Redis Bizagi Visio ARIS Excel PowerPoint SharePoint Salesforce Knowledge Botpress Dialogflow Word Azure GCP UiPath Blue Prism Automation Anywhere SQL+8 more

What Tel Contact Center Is Building

◆Challenges

Absenteeism
Reversing negative results
Improving operational metrics
Improving call center performance
Reducing turnover
Reducing process waste
Improving ai responses
Reducing wait times
Sales pipeline stagnation
Low conversion rates

▲Active Projects

Employee training program
Ai interaction curation
Monthly improvement forums
Motivational campaigns
Mvp1 and mvp2 knowledge base refinement
Process automation projects
Behavioral profile mapping
Benefits plan generation
Continuous ai model improvement
Team training materials for virtual agents

Hiring Activity

Steady120 roles · 50 in 30d

Department

Support

Sales

Ops

Telemarketing

Engineering

Administration

Communication

Seniority

Junior

Mid

Manager

Senior

Intern

Director

Notable leadership hires: Service Director

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About Tel Contact Center

Tel Contact Center provides customer relationship management and contact center services to mid-market and enterprise customers across Brazil's financial services, telecommunications, airlines, public sector, and education verticals. Founded in 1989 and headquartered in Salvador, Bahia, the company operates an in-house contact center with technical support nationwide. The service portfolio spans inbound/outbound calling, collections, back-office processing, quality monitoring, and customer data management, increasingly augmented with AI-driven interaction tools. The organization operates a traditional staffing model with field teams rather than a distributed remote workforce.

HeadquartersSalvador, Bahia

Company Size5,001–10,000 employees

Founded1989

Hiring MarketsBrazil

Frequently Asked Questions

What tech does Tel Contact Center use?

Process tooling (Bizagi, ARIS, Visio), CRM (Salesforce Knowledge), cloud (AWS, Azure, GCP), automation (UiPath, Blue Prism, Automation Anywhere, Power Automate), messaging (Kafka, RabbitMQ), chatbots (Botpress, Dialogflow), and databases (PostgreSQL, MongoDB, Redis).

Where is Tel Contact Center headquartered?

Salvador, Bahia, Brazil. The company has operated since 1989 and currently employs 5,001–10,000 people.