Touring Club Suisse Tech Stack

Switzerland's largest mobility membership club with roadside assistance and legal protection services

Consumer Services Vernier 1,001–5,000 employees Nonprofit

Touring Club Suisse operates a 1.5M-member mobility and consumer protection organization across Switzerland, scaling support infrastructure (11 active support hires) while optimizing its IT landscape and claims processing. The org is actively mapping customer journeys and refining member acquisition—typical signals of a maturing nonprofit moving from operational efficiency toward digital service expansion. Salesforce Service Cloud and Marketing Cloud anchor their member and service delivery backbone.

Tech Stack 10 technologies

Core StackAdobe Premiere Pro After Effects Jira Confluence Microsoft Office Excel Salesforce Service Cloud Salesforce Marketing Cloud SQL CRM

What Touring Club Suisse Is Building

◆Challenges

Optimizing performance and efficiency
Establishing b2b insurance invoices
Verifying partner deductions
Tracking premium collections
Optimizing processes and it landscape
Ensuring 24/7 operations
Effiziente bearbeitung der schadenfälle
Organisation des teams
Einheitliche funktionsweise des teams
Building a new organization

▲Active Projects

Acquisition campaigns
Member acquisition strategy
Customer journey mapping
Newsletter marketing
Website content updates
Process and it landscape optimization
Produkteentwicklung
Schadenbearbeitung
Content creation for tcs lex4you, lex4youbusiness and tcs job assistance
Digital development of online services

Hiring Activity

Accelerating30 roles · 15 in 30d

Department

Support

Legal

Engineering

Marketing

Ops

Executive

Finance

Seniority

Mid

Junior

Manager

Senior

Lead

Intern

C-Level

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About Touring Club Suisse

Touring Club Suisse is Switzerland's largest mobility club, serving over 1.5 million members through 23 regional sections. The organization delivers roadside assistance (360,000 interventions annually), legal protection services, driving courses, and campsite tourism via an internal network of 21 technical centers, 15 driving schools, and 8 legal advice centers. Operating for over 125 years as a nonprofit, TCS functions as both a mutual-aid organization (preventing accidents through training and public safety advocacy) and a commercial service provider offering vehicle recovery, insurance support, and recreational travel. The 1,700-person workforce is concentrated in Switzerland, with 210 dedicated patrol crews and a 24/7 assistance center handling medical evacuations and vehicle recovery dispatch.

HeadquartersVernier

Company Size1,001–5,000 employees

Hiring MarketsSwitzerland

Frequently Asked Questions

What does Touring Club Suisse do?

TCS operates Switzerland's largest mobility club with 1.5M members, providing roadside assistance (360,000 interventions/year), legal protection services, driving education at 15 centers, vehicle technical inspections at 21 centers, and 29 campsite operations with 650,000 annual stays.

What tech stack does Touring Club Suisse use?

TCS operates on Salesforce Service Cloud and Marketing Cloud for member and service management, Jira and Confluence for internal collaboration, SQL for data, and Microsoft Office/Adobe for content production. No major platform migrations are currently underway.