Supermercados Xtra Tech Stack

Panamanian grocery retailer with 62 stores across national network

Retail Groceries Juan Díaz, Panamá 5,001–10,000 employees Founded 1990 Privately Held

Supermercados Xtra operates a 62-store grocery network across Panama with a SAP-heavy backbone (ERP, BusinessObjects, Data Services) paired with Salesforce and Zendesk for customer engagement. The hiring profile is operationally weighted—7 roles in ops versus 1 engineer—and focused on mid-level staff, reflecting a retail-operations-first organization. Active projects around omnichannel customer experience, workforce management, and loyalty program design signal a push toward modernizing the shopper journey while legacy pain points (data integration, inventory consistency, accounts receivable management) indicate the SAP stack is not fully solving downstream operational visibility.

Tech Stack 17 technologies

Core StackSAP Salesforce Zendesk Freshdesk MySQL Excel WMS Microsoft Project Visio SAP Data Services SAP ERP SQL PowerPoint Windows Word Microsoft Office SAP BusinessObjects

What Supermercados Xtra Is Building

◆Challenges

Maintaining profitability within budget
Ensuring compliance with food safety regulations
Managing accounts receivable
Increasing customer satisfaction across services
Improving omnichannel cx map
Improving logistics efficiency
Continuous improvement of supply chain
Ensuring inventory availability
Integration and data flow issues
Data consistency, security, and quality

▲Active Projects

Improving omnichannel cx map
Implementing workforce management in aturnos
Segment-specific loyalty program design
Process evaluation program
Microbiological control program
Project reporting and maintenance
Project delivery and inspection

Hiring Activity

Steady20 roles · 7 in 30d

Department

Ops

Marketing

Sales

Finance

Logistics

Design

Engineering

Seniority

Mid

Junior

Manager

Lead

Notable leadership hires: Chief Accountant

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About Supermercados Xtra

Supermercados Xtra is a 100% Panamanian grocery chain founded in 1990, operating 62 stores nationwide and employing over 5,000 staff. The business spans supermarket, pharmacy, department stores, cafeteria, and bakery services. The company positions itself as a value-oriented, quality-focused retailer serving families across Panama. Operations are managed through SAP ERP and related business-intelligence tools (BusinessObjects, Data Services), complemented by Salesforce for customer relationship management and Zendesk for support. Current strategic priorities include omnichannel customer-experience redesign, workforce scheduling improvements, and supply-chain efficiency gains.

HeadquartersJuan Díaz, Panamá

Company Size5,001–10,000 employees

Founded1990

Hiring MarketsPanama

Frequently Asked Questions

What tech stack does Supermercados Xtra use?

The company uses SAP (ERP, BusinessObjects, Data Services), Salesforce, Zendesk, MySQL, and Microsoft Office suite. Workflow tools include WMS, Microsoft Project, and Visio.

Where is Supermercados Xtra headquartered?

Supermercados Xtra is headquartered in Juan Díaz, Panama, and operates exclusively within Panama with all hiring and operations concentrated in-country.