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Smart Communications. Tech Stack

Omnichannel communications platform for regulated enterprises

Software Development London , England 201–500 employees Founded 2004 Privately Held

Smart Communications operates a cloud-native communications platform built around compliance and operational efficiency for financial services, insurance, and healthcare. The tech stack—Salesforce, Guidewire, DuckCreek, OneSpan, Pega, AWS, Azure—reveals deep enterprise integration work; the hiring velocity (11 roles in 30 days) skews toward sales (7) over engineering (4), consistent with a complex SaaS motion that sells into 6–12 month cycles. Active projects span global campaign strategy, identity/access controls, and build-pipeline reliability, while pain points cluster around compliance modernization and sales velocity—typical friction points for regulated-vertical vendors.

Tech Stack 15 technologies

Core StackSalesforce AWS Google Ads LinkedIn Ads Power BI Guidewire DuckCreek OneSpan Pega Azure Bing Ads Adobe Captivate Camtasia Litmos Excel

What Smart Communications. Is Building

Challenges

  • Reducing compliance risk
  • Modernizing complex processes
  • Lower costs
  • Improving build pipeline reliability
  • Reducing manual build steps
  • Speeding up build feedback
  • Complex saas sales
  • 6-12 month sales cycles
  • Rapid change
  • Mission-critical document storage compliance

Active Projects

  • Global integrated campaign strategy
  • Enterprise pipeline and revenue impact
  • Smartcomm product development
  • Implementing identity and access management improvements
  • Paid media campaigns
  • Linkedin newsletter production
  • Seo/aeo strategy
  • Develop elearning training courses
  • Develop instructor led training courses
  • Enhancing security detection and incident response

Hiring Activity

Accelerating20 roles · 10 in 30d

Department

Sales
7
Engineering
4
Marketing
3
Support
2
Finance
1
HR
1
Product
1
Security
1

Seniority

Director
5
Senior
5
Junior
4
Manager
3
Mid
3

Notable leadership hires: Account Director, Integrated Marketing Director

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About Smart Communications.

Smart Communications provides a Conversation Cloud platform that handles omnichannel customer communications, intelligent data capture, and secure digital archival for compliance-heavy enterprises. The product targets regulated verticals—banking, insurance, healthcare—where customer conversations, documents, and audit trails carry legal and regulatory weight. The company reports over 650 enterprise customers processing 60+ billion annual customer conversations, with distribution through pre-built connectors to systems like Salesforce, Guidewire, DuckCreek, OneSpan, and Pega. Operations span the UK, US, and Australia.

HeadquartersLondon , England
Company Size201–500 employees
Founded2004
Hiring MarketsAustralia, United States, United Kingdom

Frequently Asked Questions

What tech does Smart Communications integrate with?

The platform ships 30+ pre-built connectors, including Salesforce, Guidewire, DuckCreek, OneSpan, and Pega. Infrastructure runs on AWS and Azure.

What customer verticals does Smart Communications serve?

Financial services, insurance, and healthcare. LinkedIn mentions Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp as reference customers.

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