San Antonio Water System operates critical water and wastewater infrastructure for over 2 million consumers across the region. The tech stack reveals a mixed legacy-and-modern environment: SCADA and industrial controls (PLC, DCS, Cisco) for distribution ops sit alongside modern enterprise cloud (Microsoft 365, Power Platform, Salesforce). Active hiring in operations and engineering, combined with projects around CMMS implementation, spatial mapping, and compliance automation, signals an operational modernization cycle—moving from manual scheduling and fragmented systems toward integrated asset management and GIS-driven visibility.
Notable leadership hires: Distribution Operations Director, Chief Financial Officer
SAWS provides water and wastewater treatment and distribution services to the San Antonio metropolitan area, serving over 2 million customers. The utility operates the nation's largest direct recycled water system and largest aquifer storage and recovery facility. The organization spans 1,000–5,000 employees across operations, engineering, construction, and support functions. Current capital improvement programs and environmental compliance work are core priorities; the business challenges center on managing large infrastructure projects, network optimization, regulatory reporting, and rate-setting budgeting.
SAWS runs SCADA, PLC, and DCS systems for operations, Cisco for networking, ArcGIS for spatial mapping, Oracle and SQL for databases, Microsoft 365 and Power Platform for enterprise applications, and Salesforce for customer relationship management.
SAWS is executing a capital improvement program, implementing a CMMS for preventive maintenance, developing GIS-based web mapping applications, managing lead and copper inventory compliance, and standardizing operating procedures across the utility.
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